VELVET ROOM — Restaurant in New York

We had an 8:30pm reservation, the traffic was insane since we were traveling so far. When we knew we weren’t going to make it we called the restaurant and the phone went to voicemail. Finally, we were able to speak to someone that confirmed that we could change the time from 8:30 to 9pm. We arrived, The woMAN security guard with the durag was a liar. We arrived at the establishment at 9:09 and she told us that we missed our reservation which was odd because we were told that we have a 10 min grace period. We traveled OVER an hour to patronize this establishment and because they are OVERBOOKING we were not able to be accommodated. The security guard even said “that’s why they not getting in” like how is that professional. The owner MO came out and said “I just got here let me see what I can do” he went inside and came back shaking his head saying no(we had been outside for almost an hour now). He then explained that we had a 15 min grace period which we told him we were there before that and still not seated. The message between the owner and the Woman managing the reservation was not the same and she told us it was 10mins grace period he said 15mins. There were other people that came after us that were late for their reservation as well but they allowed them inside. It’s very disappointing that customers are treated this way especially since we went out of our way to come this far. I really hope y'all do better with communication in this establishment and not just pass the blame. Remember word of mouth goes a long way. All of this on my friends BIRTHDAY is a disappointment to say the...

My party of 8 went to this establishment on a Sunday. We had a 3 PM reservation. We were all there on time (a few people were early). We were all seated on time. Please keep in mind brunch starts at 1 PM on Sundays. One of the guests ordered oxtails. The server told him that the oxtails would not be ready for 2 hours. So he ordered something else. I ordered chicken and waffles and another of my guests ordered the same thing. Another group of 3 people came in after us at the table next to us. After we placed our order, the food came out at different times. We got the appetizers with the entree's in some cases. I got my chicken and waffles but my nephew did not get his. We were advised that the dishes are made to order. Well if that was the case, how did the table that came after us get their chicken and waffles before my nephew that was sitting with me. Needless to say my birthday celebration was awkward because we couldn't share a meal together because we couldn't get our food together. One person never got his food because we had been there 3 hours and some of us had finished our food already and he didn't want to wait any longer. One person asked for hers to go because when she got it, it was cold and we were ready to leave because it had been 3 hours already. I DO NOT RECOMMEND ANYONE GO TO THIS PLACE IF THEY NEED TO PREPARE MORE THAN ONE DISH PER 30 MINUTES. Velvet Room is a...

Stumbled upon this place on my IG feed… made a reservation as requested, arrived right on time. The place is really small n it was packed with a few seats at the bar. After waiting to be seated i was asked 3 times if i had a reservation by 3 different people.. finally was offered a seat at the bar… ok as i drove pretty far i just wanted to eat, drink n vibe…..the music was jammingggg, bartendar took a few minutes to get us a menu to scan… we finally order drinks n appetizer.. i ordered the poundtown, my friend order a lemon drop both were reallyyyy GOOD…we ordered the shrimp mac n cheese n the lemon pepper wings!! OMG GOOD… for brunch we ordered… the blue waffle with lobster n shrimp n the cheese grits, salmon n shrimp it came in huge martini glass ( lol) both did not disappoint!!! We sat at the bar for over 2 hours n the people seated when i came never got up to leave… i guess there is no time limit on a table… next time i will leave my coat n my car.. people kept bumping my chair n brushing up againt my coat making it fall on the ground. That was sooo annoying. Ooo a dj did come but i enjoyed the music that was playing before he came… he played soooo much soca n the switched to trap n rap.. im old school i dont listen to glorilla. It was time to go after that played!!! I support alot od black owned business… this place is a vibeeeeeeee…. I went for brunch on a sunday my bill was over $300....