Dunkin' — Restaurant in New York

To the idiots that are complaining about the workers and the environment, you guys seemed to be very entitled. Has it occurred in your tiny brains that theyre humans? Majority of them are new to the country? Its convenient for you guys to just sit in your cars in comfort and complain but yall dont see how busy this location is. Some workers are elderly, they travel hours just to pour you Karens your coffee and they dont have it easy like the rest of us.

But you karens want to be ungrateful and treat them like theyre the bottom of the rank.

Please dont give them a hard time and then complain theyre giving you a hard time. Its bad enough theyre working in a franchise business where theyre being told what to do and what to prioritize and how to behave when situations escalate.

To those that are complaining about the smallest inconvenience, be glad your parents didnt give you up for adoption when you were inconveniencing them while growing up.

English is a difficult language and America is a difficult place because people like you guys (the ignorant people writing these reviews) make it difficult for the people that are making the best of their living.

At the end of the day they go to their families and put a smile on their face and dont let them know how you people (the karens) treat them.

See them as humans not robots and you karens will find a different atmosphere. Maybe you guys are the ones being racist towards them for language barrier.

Theyre not your maids and servants, theyre underpaid workers who are acting their...

Im writing this because I feel I may have bern racially profiled while at this location. I typically do not stop at locations outside of my comfort zone unless necessary. I had to use the rest room so I stopped at this location. I knew from the demographics that the restrooms would require me to be a paying customer, which I didnt have a problem buying something. I went to the counter to purchased a hot cup of tea. The staff were standing at the drive through window and the manager was on the phone sitting down. I had to call the staffs attention. I ordered my tea and asked for teo tea bags. I was told it would be extra. I declined and said one is fine and proceeded to the restroom. I had to be buzzed in to get into bathroom. I used the restroom and as I was leaving the manager was standing outside the door. I found it strange he did not use the rest room he was checking it to see what I may have been doing in there. That's my only assumption. I get to the register to pick up my tea and im just standing waiting for it as the employees ignore me. Then finally a employee gave me my tea. I have always been a loyal customer however the way this particular establishment is run unfortunate. I believe all Dunkins should be run with the same level of customer service that I am accustomed to. I will not be going back to this location and I believe the manager walked in the restroom and came back to the kitchen area without...

Worst service ever the front door is locked wih no sign telling u to go to the drive thru which is at the back of the building worker totally ignores you as you knock on door . I got in my car went all the way around worker instructs u thru intercom to go to the window. Get to the window he is having trouble opening the window after 4 tries opens window I placed an order for the cheddar twist was told we dont have sandwiches I asked for two coffee cake muffins was charged $4.33 gave me a bag with two muffins luckily my wife checked WRONG muffins I asked for my muffins took bag to the back gave me two different ones but still wrong muffins I asked do you have what I ordered hr said yes changed those two brought me back two different muffins but still WRONG muffins . I stated price so if manager wants to check he can because he had to enter into the REGISTER when I asked for my money back then I had to watch him try to open window up again he couldn't, got my money from him as he squeezed his hand thru a gap he finally managed . Worst service no knowledge of items in store INCOMPETENT individual. Do not waist ur time here this MAN TRULY has no clue...