Dunkin' — Restaurant in New York

Update: 7-1-25. Gave another chance and placed and order and of course I get the wrong order. I ordered a Plain Bagel with butter toasted, what I got was some type of Rock that looks like a croissant. This location keeps getting awful by each passing day. Even the receipt says Plain bagel with butter.

This is a good location, and with the exception of 1 employee, who's nasty even with her coworkers, everyone else is friendly. The reason for my 2 star is because in this location only, this is NOT a dunkin rule because I asked in other locations, has started to charge customers $1.09 extra on cold drinks if you request less Ice. I asked her why if I asked for less ice, would I be charged extra? She says because we would have to add more juice or whatever. I mean she filled the cup all the way to the top with Ice, when you pour out the juice to one of their small coffee cups without the ice it doesn't even fill the small cup halfway. So basically, in this location, you're buying a cup of ice with taste, nothing else. I asked in 2 different locations and they said no they never heard about this and no they would not charge you extra for less ice especially for $1.09, but they would not sell it without ice which I find reasonable. Another location even told me I should report it to corporate since this is not a Dunkin thing, and it looks bad for other locations. This is ridiculous, and I know the location needs to make a profit, but this...

Lady at the register with great customer service she helped me a lot with the other lady too, asked for alil help from the man on the floor while he is on the phone in the back room cursing at her to leave him alone . He told her call the manager .manager is going to do nothing .He continue to speak to her with no respect . There was a long line I feel sorry for her all there by herself. Management needs to...

One of the worst breakfast in my life, this morning I purchased a 1 HOT CARAMEL MACHIADO and 1 AVOCADO TOAST. 1.- THIS PEOPLE SERVE ME A HOT MACHIA, ONES I ASK FOR MY ORDER THEY CHANGED THE MACHIA FOR MY HOT CARAMEL MACHIATO FOR A REGULAR COFFEE. 2.- THE AVOCADO TOAST I BUY FROM DUNKIN ,GUESS WHAT? WAS NOT TOAST. AS A FRANCHISE YOU NOT DOING WELL WITH THIS...