Triple Deuce Restaurant & Grill — Restaurant in New York

Terrible terrible service! I decided to dine-in with my fiancé and our two kids on a weekday afternoon. The restaurant was empty with a couple seated at the bar, so we expected to be served quickly because we were the only ones there. We ordered pepper shrimp and french fries as starters, which took 40 minutes to come out. Which is insane considering that those are quick to make. We then proceeded to order 4 different entrees, chicken sandwich, brown stew fish with rasta pasta , escovitch fish with rasta pasta & brown stew fish with rice & peas. After 1 hour of patiently waiting for the entrees to come out, my kids and my fiancé started to become impatient after we were told that the food was coming out shortly. The entrees still didn’t come out after 1 hour and 20 mins of sitting patiently. We only got to enjoy the starters. I told the server we were only going to pay for what we ate, regarding the fact that we were not pleased with the service and the slow cook in the kitchen. The staff never apologized nor accommodated us for the slow service and only mentioned that there is one chef on the weekdays because those are their slow days. Our first experience at this restaurant was terrible. My family and I love to support carribean owned businesses but they showed us no consideration nor compassion towards the time we spent just patiently sitting around for food. It’s a shame we didn’t get to see what the food was like. I will never go to that restaurant ever again, neither will I recommend this...

UPDATE: Some guy came and told us we had to move meanwhile three other parties who were at the establishment prior to us were allowed to keep their table.

We came to Triple Deuces Lounge with high hopes, and at first, it seemed like we were in for a great night. The atmosphere was vibrant, the music was on point, and the food started out strong—fresh, flavorful, and well-presented. It felt like the perfect spot to kick back and enjoy a night out.

We were a party of three, though two of us arrived first and the third joined a bit later. That’s when things took a turn. Not long after our friend sat down, our waitress came over and told us there was a 100-minute limit at our table. Seriously? Meanwhile, several groups who had been seated way before us were still hanging out with no issues. It felt random and targeted, and honestly, it left a bad taste in our mouths.

Service throughout the night was frustrating. We had to ask for water multiple times, and when the waitress finally came back—she only brought one cup. For three people. It was just sloppy and careless. No one checked in on us unless we flagged them down, and the vibe quickly went from chill to disappointing.

BOTTOM LINE: If you value good service, this is not the place for you. The music and food might draw you in, but the service will make you think twice about coming back.

Triple Deuces has potential, but until they seriously step up their hospitality game, we won’t...

Upon opening the door of this establishment, you'll be overwhelmed by the volume of the music, the mix of genres, which was great except for the aforementioned volume. we then realized we had to seat ourselves. After choosing to sit at a table with high chairs. About a minute in we were greeted by a young lady who presented us with menus, but never gave her name. After browsing said menu we began with calamari, jerk wings and bang bang shrimp for appetizers, rum punch, dragon stout, Hennessy margarita and liqueur punch made with Appleton estate rum, only disappointment was the Hennessy margarita seemed to be missing something. However that drink was replaced at no cost. Entrees weren't voluminous. My wife and I had oxtails, with rice and peas for her, escovitch snapper with steamed vegetables for me. My bestie and her lovey had oxtails with rice and peas, brown stewed snapper with rice and peas respectively. Everyone's meal was well, tasty and flavorful, except my escovitch snapper was spicy as expected but not lacking in flavor and the food wasn't hot. Overall it was a good experience, but I strongly suggest lowering the volume of the music will make for better ambiance, plus easier conversations amongst patrons and with staff. Have servers identify themselves and I must acknowledge a gentleman who also did not identify himself, did stop by to ask if anyone was catering...