Flatiron Tavern — Restaurant in New York

Worst experience ever at Flatiron Tavern in Terminal C at LGA! From the table, we had to order our meals via cellphone and pay up front, including the tip. That was fine...except..... Half an hour later my husband received the sandwich he ordered and I was not given any food. We patiently waited; finally, after another half hour (a full hour!) had gone by I received the soup I had ordered but not the meatballs. The waiter turned around to leave our table. I called him back and asked him when I could expect the meatballs. He said, oh...they are not coming. We don't have any. I replied that I had been required to pay for them up front, was never told that there weren't any meatballs until I had waited an hour, and would like reimbursement for the meatballs and the tip. He didn't want to do that and offered to get me a sandwich. I replied that we had to catch a plane and could not wait another half hour to get it. He said he would get the manager and walked away. After waiting another half hour to get the refund, asking repeatedly what was happening on our bill, and being told that the manager was coming (he never did), we had to leave to catch our plane. Before we left, the waiter assured us that a credit would show up on my credit card account. Five days later and no such refund has been made. We feel that we were taken advantage of and scammed. This place has a constant patronage of travelers who are on tight schedules; no reason to deliver what has already been paid for and no recourse for...

place doesn’t take cash and that’s annoying, even more annoying that the iPads on the tables that take so much space are just for you to scan a QR code and order from your phone. Just laminate some paper with the QR code and stick it to the table? Super extra and seems stupidly irresponsible financially to buy all these iPads you can’t use for them to be just displaying a QR code. Also I got charged twice, I saw in the reviews that’s been a common issue, that’s actually absurd that it’s an issue that’s never been resolved. Food is decent. I got the chicken sandwich. Overpriced for sure. Not great, would’ve preferred if there was a McDonald’s, not that bad tho but I still would’ve preferred if there was a McDonald’s.

The waitress Yennifer is overbearing when seating customers. I tried to sit at a table for 4, it was not busy (7pm like come on) and there were 2 other single person parties sitting at those tables. She went back and forth with me and I finally got to sit. Mid bite of my food she interrupts me to move my jacket because someone “MIGHT” want to sit there. Like I’m already trying to eat this food in peace before my flight. Again it wasn’t busy. Also she deliberately skipped my table when she went around to check on other customers and offer them water. So...

The service here is extremely lousy and I’m wondering why there are even servers at all, it would’ve probably been a more pleasant experience if this restaurant just used the robot waiters. To start off I was greeted by the host who didn’t even make eye contact with me and was too busy looking down at their iPad.

The host which was also my server charged me for the the meal beforehand (which is fine I have done this at other restaurants before) but they automatically included a tip for themselves without telling me.

Then when my food was delivered they not once came to check on me, did not refill my empty glass of water, did not ask if I needed anything. I had to grab napkins from nearby tables and use them because they couldn’t even offer an extra napkin for me. I had to literally flag down the server who was busy talking with others to ask for a straw. The servers had no problem going to the tables around me but couldn’t do the bare minimum and check on me, and it was barely busy.

If you’re already going to include a tip for yourself the least you could do is check-in on your patron that already paid. I paid $40 for a mid steak sandwich and lousy service, but yet I’m more disappointed in the service and the price I...