Cotto — Restaurant in New York

ah yes. was at laguardia airport at 9 am waiting for my flight so I decided to go to cotto market for matcha. i ordered a matcha, and the incompetent lady at the register with the hijabi was the person that rang me up. i asked for a matcha and after she asked what kind of milk 3 times i paid and waited. after waiting the other incompetent lady called out for a mocha. i said matcha and lady in the hijabi decided to get defensive and claim that i ordered a mocha. maybe if you worried less about what kind of milk i wanted and confirmed my order then we would be good. after all that, i took my sip and spit out a piece of matcha powder and you can see that at the top. it also tasted just like watery milk. powder was on my hands and coming out with each sip. asked the lady what we should do about it and the two ladies again stared at each other saying they couldn’t do anything about it and gave us a packet of matcha? awful service and drinks, please hire people that are actually competent and can do basic skills like listen and speak

update: on the receipt it says ayasha was the person ringing me up. ayasha, work at the DMV instead with that awful...

Do not sit at the Cotto tables if you purchased food and drinks in the Cotto market. The Cotto employees will make you move out of the less than 1/2 filled space mid way through your meal, pack up and balance your half eaten opened salad and soda can as you cart your luggage. When pointing out it is the same company and seemed like an available option the employees could only repeat… “this is the restaurant and that is the market. “ I get it, I have been a server in my past, but I would have been the server to let the guest finish their meal as they cleaned up after themselves or tell them before they even start. Please either tell people before they start their meal or allow your patrons to sit there. It was a good salad from the Cotto Market, just take it away from the Cotto chairs. This isn’t the inclusive Newark Airport Restaurant Market where their restaurants let guest...

The only way to order is the app. There should be an alternate for people without phones or with poor network. The Wi-Fi is an alternative if you choose to connect to it but many have reservations to connect to a public Wi-Fi.

After asking 2 waitresses who said there was no other way the bartender gave me his tablet and I was able to order.

I had limited time and stood in front of the chef who placed two pizzas in the oven. I saw it come out and was standing in front of it.

Fortunately this allowed me to witness Another waitress come by take the pizza and said “I’m taking this one make another one “ to the chef.

Not only is it inconvenient to order food, the staff bypasses the queue of waiting customers to get a tip.

I am glad I was there to witness how poorly run this is. I decided not to stay after that and...