Aloft New York LaGuardia Airport — Hotel in New York

Checked in oct 1, Room was clean for the “most part”, “modern” sort of, looks like Aloft I stayed in the past just not as clean as it should be. Few stains on the carpet. Room also smelled a bit rancid. Bed is nice and comfy, bathroom clean. No additional toilet paper but the one that was on the roll, which was 90% finished. Guy at the front desk wasn’t helpful, don’t know his name, but took a while to acknowledge us, as he answered several phone calls, what kind of customer service is that??room booked for 25 nights and was told I had to pay $25/ night, told them I was Marriott Gold Elite member and was told the best he can give is $15/ night, which isn’t bad, but still pricey and to top it off, parking lot is SMALL and parking doesn’t seem guaranteed so why am i paying?? I get that it’s NY and you always pay for parking but if it’s not guaranteed then what’s the point. Hotel parking lot also seems to be shared with another parking agency next door, also smells like weed throughout the entire area/front desk.

Ended up parking across the street in the neighborhood.

As another person mentioned, walls are thin and you can hear other people alarms in the morning, as the days go on I’ll see how this affects my sleep.

Close proximity to LGA which is a plus. Located right off the highway (van wick expressway) . Hotel next door is ghetto and has metal detectors..

Will give an overall update at the end of my stay.

So far I recommend only if your doing a quick weekends, not longer stays.

Edit: Went from 3 to 2 stars..worst Aloft I’ve been to. So far it’s been 1.5 weeks, and I will say AVOID this hotel. I Stan by everything I’ve said so far, in addition, I have to constantly call the front desk to have my room cleaned. No matter the time I leave my room, the house keepers never come in and I never have the “do not disturb” sign on, so I’m not sure what’s that all about. Seems as if, once they pass your room , they don’t come around to check on the rooms they’ve missed. On top of that, they never replace the toiletries. For example, they’ll take out the old hand soap and never replace it with a new one, or they’ll never replace the wash cloths or face towels. And they only give 2 towels at a time. One thing that annoys me is that they never give additional toilet paper, some will be left on the roll and instead of leaving an additional roll, ( since that’s what every other hotel I’ve been to have done) I ALWAYS have to call the front desk for one, and depending on who’s working that could take a few mins and multiple calls before they actually send someone to bring it. It’s just annoying. It’s like their cheap with replacing the toiletries. Room doesn’t have any good lighting, there are no additional lamps, no note pad or pen or any amenities that would make your stay comfortable. Hotel needs a serious update and...

I was stayed one night with them just for my business trip. That was during US open tennis 2017, most of hotel around NYC was full, espcially for Long Island, Flushing. I was arrived hotel without a reservation. The man that was working on the front desk treat me so well. He helped me to find out a really reasonable nightly rate compare to the rate offer by some other hotels. I left hotel for my friends date after I checked in. I was so happy until I came back to hotel around mid-night. I couldn't find any parking lot available, and lots of cars were parked outside of designed area. Even though, i still couldn't find a space to park my car inside of the fence. I reached to the staff on front desk, and she told me the parking is first come fisr serve, so you have to go somewhere else to having a parking space. There were only around 70 designed parking spaces in hotel, and also these 70 parking spaces also shared by another hotel just next to this aloft. I don't know if they have a plan to build up a parking building, but this hotel is not a car friendly as long as they have not got new parking area;

I was planned to depart from the hotel at afternoon, since I was stayed too late on the night of the day before. I called front desk, and the staff just held me without a notice. After about 3 minutes of waiting, I have to hang up and re-call them. This time the phone answered immedately by the same staff. I asked a 4pm late check out, which suppose to be one of benefit for plantinum member. However, the staff said he couldn't confirm my elite status in his system. The only thing that he can do is extend my check out time to 1pm in person. I was so angry about this, because a I was been told that my SPG elite staus cannot confirmed in a SPG property, which is unacceptable to me .The guy on fromt desk told me that he will ask his manager once the manager is on duty. I was requested this around 9:30 am of the day, and the manager wasn't on duty untill that time. I don't think it should happened on a SPG hotel.

As all I have experienced, I would say this hotel was just settled as a "New Hotel", still have lots of work need to be done on many aspects. I will not come back stay again unitll they can provide sufficient parking sapce as well as...

This by far is the worse hotel I have ever stayed in. Considering this was an original Starwood Property maybe there standards of good customer service and being professional needs to be revised because their employees are lacking and Marriott wouldn't and does not tolerate it. It began when I checked in and was given a room with one bed in it for a family of four. When I returned to the front desk the woman working at the desk with Edwin was extremely rude and informed him to tell us the room did have two beds which is what I had reserved two months ago. She was talking to him as if we weren't even standing there. After she realized that she had made a mistake and that the room did only have one bed she said it was housekeepings fault and that we could stay at the hotel next to them for 100.00 more a night than what we were paying at the ALOFT. When I told her that wasn't going to work she told me there was nothing she could do. Edwin however managed to find us a double room and all seemed find after about 15 minutes of being told there was a shortage of double rooms and that two were out due to major pet damage. Nevertheless, she continued talking with her back to us as if we were being a problem. Fast forward to Sunday morning, the day we are checking out "Thank God", my fiance calls downstairs to get 4 towels and washcloths. Angela informs us that we can only have two towels and washcloths because there were two of each placed into the room on Saturday when it was serviced. I explained to her that I have two children who get baths more than once and that we still needed more towels and washcloths because we clearly all were not going to share. And that i didn't realize there was a daily limit on these items. At which point she told me there was and that she would give me extra this time. She was rude, sarcastic and extremely unprofessional with her tone and attitude. I wouldn't recommend this hotel to anyone rather I know you, like you, hate you or not. The two women I mentioned set the tone for the hotel and I would never want anyone to deal with that type of behavior from two people who are working in a customer...