Fratelli's Pizzeria — Restaurant in New York

I’m not really the type to leave a bad review since I’ve worked in the service industry before and I know it can be tough. But, I ordered delivery from here (the pizza is great and my family loved it) and the guy over the phone confirms my address and it is correct. So I’m waiting for the pizza and then I get an angry phone call from a girl cursing at me to open the lobby door to my apartment. I’m confused since I never heard a doorbell ring so I wasn’t sure why she was angry. I hear her on my floor talking to someone else and I step out to correct her, saying that the order was for me. I check the paper and the original guy had written my address incorrectly despite verbally saying the correct one. I understand there was a misunderstanding, but I don’t appreciate nor do I condone the behavior of the delivery girl. I understand the situation was frustrating for her. But as a customer and as someone who had no idea what was happening while waiting for the food, I don’t think she displayed any respect nor did she apologize. The pizzeria called me later because they had also lost my card information to pay for the pizza as well and then I told them nicely what happened. All they said was “I’m sorry for the inconvenience, we’ll take care of it.” It’s really disappointing and upsetting that this happened since I just wanted to unwind with my family after a long day, and I almost didn’t tip her either but I still did anyways. I hope that in the future the workers are more careful with how they treat their customers and with precious information like credit...

The pizza was so soo terrible and when we call them and try to tell them that it was not good and complain them about it but the 2 staff who received call were so mean to the senior citizens. She is 101 yrs elderly person, how can they be so mean to senior citizens? Aren’t costumers allowed to complain if they don’t like the food?? I was right in front of her when she was calling them. It was so difficult to find there address and contact detail in the box coz there was nothing in it. Some how we managed to find the address from the person who bought the food and call them. They were like ( why didn’t you call right away ?? That’s not our problem ). This is how they trying to respond. I heard clearly the way they talk to the lady and this is not the way you should be treated when you say the food is not good. They didn’t get the food for free 🤷‍♀️ they paid for it. It cost money 💴. Ridiculous...

The pizza is AMAZING. But everytime i place an order for DELIVERY, i have to go downstairs and pick it up. I take care of my sick grandmother and cannot leave her unattended. I mention this everytime i place my order and i ALWAYS end up arguing with the delivery guy about it. How ridiculous is it that i pay a tip for delivery and still have to leave my house to get my food. Before covid this was not an issue. They got way too comfortable leaving orders at the doorstep or lobby. Its such a shame especially because their food is so good. Will not be ordering delivery from this place EVER again. Its too much of a hastle. All the chinese food guys and doordash and uber eats guys seem to make there way to my door no problem. If theres no parking, thats not my issue its NYC, there should be a delivery note on your vehicle that will state youll be back shortly. Stop being lazy and...