Electronic Land — Local services in New York

Wanted to give them a 5 star review. The purchase experience was good, no pressure sales and was accommodating to our refrigerator needs. Price was competitive to a big box retailer. However the issues started once the refrigerator was delivered. Their delivery personnel did not install the refrigerator completely, water line was not connected properly and they left us with a flooded kitchen. The sink pipe, which is situated right next to our refrigerator line started leaking as soon as their delivery personnel left. I called to ask what they can do, instead of being understanding to our circumstances, they completely ignored the issue, saying it’s a utility issue and that they are not plumbers. They offered to come “check” out the issue, but wanted to charge me additional. Good retail shops would go the extra length to ensure their customers are satisfied with their experience from front to back. This shop obviously dropped the ball and I will unfortunately not be a...

I bought a refrigerator and a television from here, with installation services for my existing surround sound system, as well as putting the TV on the wall. The customer service was great! I called ahead of time, and they advised me to measure the space that I wanted to put my fridge in. When I came in, the salesman was very understanding, and was very patient in explaining things to me, even as I asked the most basic questions haha. They delivered and installed the products the very next day, and didn't try to upsell me on random cables and plugs like the unnamed New York City chain store whose logo is blue and red tried to do several years ago, cough cough. The installation went seamlessly, and I couldn't be happier with my purchase or the service. I will definitely be recommending Electronic Land...

I had really bad experience with this place, especially her name is Yoon. Yesterday I ordered refrigerator then today I canceled it because expected delivery date is too late then I searched . One staff said okay to cancel it with bring a recent and credit card. TherepI send my son with that there and I called to inform that he will be there within 30mints at 4.57pm exactly. That time they said okay then at 6.20pm called me can not wait him have to close. I called to my son said 6mints then I called again then begged plz wait 6mints . Yoon she said NOP , No! I asked her name but then she can not give then hung up!!! I never had this terrible response to customer! I strongly do not recommend this place to buy appliances. Do not go there if you do not want this kind of response to...