Golden Dragon — Restaurant in New York

I felt compelled to leave a review here so I can remember this place. I’m in sheer awe as I feel like I’ve found the worst tasting Chinese American restaurant. To preface, I’m a fan of these type of restaurants so I’ve been to maybe 17 different chinese American restaurants across different areas of the US. Also lots of various ghost kitchens on Uber east. Anyways I can definitively say this place has the worst food amongst everything I’ve tried and it’s not even close. I would describe the food as just wrong. The egg drop soup was intensely watery, the wonton inside it had too thick skin and shared the same consistency as rubber. There was also some anonymous meat stuffing inside which I couldn’t deduce what kind of meat it was because it just tasted so arcane. More akin to the taste of cardboard than meat. Not even gonna go in on the entree, just know this place missed on every food metric. Very friendly staff though I liked them they were nice. Honestly the only thing wrong with this place is that the food tasted inedible. I will acknowledge that some places are inconsistent and I somehow received the bottom of the barrel, still I’m appalled that they concocted something this revolting and sold it. No hate to this place on a personal level just leaving an honest review that this tasted really really bad food. I shared some with roomate and we revolted together I’m telling you we’ve never tasted...

I stopped in yesterday for the first time yesterday 3/31 for a simple appetizer— scallion pancakes… I saw the cook prepared it, put on the marble-like slab and the young lady chopped it and put in the container. I live right around the corner so I arrived’ home washed my hands and opened up the container…

The pancakes were extremely oily there was even a puddle of oil at the bottom of container.

I tasted the pancakes, which were good in terms of flavor and the thickness of the pancakes were good also, but I could not eat them because of the excessive amount of oil…

Here’s what I do know for sure… you would NOT serve these pancakes to your family, friends or eat them yourself. So why would you serve this to a customer???

I was so disappointed… because I know you could do so much better and chose not to — this should be your jam.

There are various version of the scallion pancakes and that’s fine but I received was a poor execution of the dish.

You have to find a way to either not cook them in a lot of oil, find a way to drain them, or pat them dry, but you can’t served them the way I was served.

I wish you continued success in your business 🙏🏾

A...

I placed an order at 6:21pm and was told it will arrive 40 to 45 minutes. On a Friday that is acceptable. However, 1 hour later, I called the restaurant asking for a status on my order. The staff kept me on the phone for 20 mins trying to get in touch with the delivery driver, which they could not. Finally, while on the phone with the staff, the delivery driver arrives at 7:50pm. I asked why are you so late, and he says, "I was busy".

As a discount, the restaurant offered a free egg roll on my next order. Clearly, unacceptable, and the food was cold upon arrival, they finally took $5.00 off the current order.

The staff was not considerate enough to comp the current order or a future order. This shows the lack of respect they have for the community supporting their business.

It is clear, when it comes to running a business, regardless of the cheap costs of ingredients to make Chinese food, they are not willing to be accountable for their poor customer service, to offer a fair monetary discount. A $5 discount is insulting and disrespectful to a once loyal...