Verizon — Local services in New York

On 7/7/2015 my friend and I visited this location to possibly get a replacement phone or to have it repaired. As usual the customer service was horrible. From the idiot at the front door to the idiots behind the front counter to the idiots on the floor and let's not forget the idiots in the back of the store behind the counter. On this particular visit we inquired about getting a replacement phone. As usual the attitude given is as if your asking for some personal sacrifice and should be grateful. Long story short this idiot we encountered first said cutting us off mid sentence with "you have to go through insurance". Okay no problem how about a quick repair if doable since the upgrade is in 2 weeks and we really don't want to spend $100 bucks for a old modle phone. Immediately this idiot says "we don't do repairs". I have been a customer of Verizon wireless since 1997. Although they keep changing and hiking up prices and added BS over charges I know for a fact that at one point or another they did do repairs. Not according to this idiot whom stated with an indignant tone I've been working for Verizon for 15 years I should know. Really 15 years "at the door"? Anyway I reiterated how I was a customer since 97 and all of a sudden she then says we haven't repaired the screens at least for 5 years. Oh so now we go from no repairs to we haven't done screens for about 5 yeras. Now let's see who sounds more logical the idiot who's been at the same company for 15 years not as a doorman or upper echelon but a grinch that greets at the door or loyal customer 18 years plus that has gone through quite a few phones, policies, contracts, rewards etc. I wrote this long review/rating partially due to frustration but also to notify anyone considering visiting this location rconsider. In all my visits to this location I have had only two pleasant trips. It's a sad reality that this is not only this location. It seems to be the atmosphere throughout a lot of Verizon Wireless locations I've noticed.Verizon itself needs to do a major sweep of quite a few of their stores and the customer service rep that they employ. I've experienced this on more than one occation form different locations throughout the city. Disgusting. I call them idiots from the distasteful and disrespectful way I've recieved. I could call worse believe me. Hope this helps. P.S. That idiot at the door...your so lucky I didn't get your name because I'd surely type in bold to warn potential visitors. I had to get away from you...

1st off. I went there with an older phone to see if could be activated with a second # on my primary account. Rep not paying attention to my request had me to buy a sim Card for the older phone then told me my new number for my primary was changed to a new #. Thankfully it was caught in time to reverse and give me primary # back... So now the sim card that I Brought for the old phone did not work and he knew that ,just needed to make a sale.. Wanted me to buy an expensive phone at the store. No way for what Little Purpose I needed a 2nd #. Went to Best Buy brought a phone came home called Customer service and there was a problem trying to activate phone because the rep at the store jammed up everything previously with numbers.. Ok Verizon CS, says go.back to the store and tell them to give you a free new Sim card so it will activate... I got up went back advised, mind everything notated on account... Rep puts in new Card. Still unable to activate new phone... He calls his support # the fumble around and tells me my phone is defective need to take it back to Best buy. Really????? I back home because I didn't have the receipt or box for new phone.. Something said call V CS b4 I go.back to store... Needless to say my New phone is working properly because they took the time to Trouble Shoot the issues. Plus my new phone needed updates to even work properly. The moral of this review is that store is all about selling and not resolving issues that takes time with a New Phone. NEVER GOING BACK...

I was profiled at this location and experience some unethical practices while visiting. Verizon states that you should bring a government issued I.D. and the form of payment you used when picking up orders. While stopping by this location as a new customer to pick up my new phones, the assistant store manager halted me with my out of state Texas I.D., telling me that I need to have a "NYS I.D." or I can't get my completed order picked up. I already went through fraud prevention the day before and everything was good to go. He ask for "a utility bill", I then went to show him the internet cable bill I sent Verizon to verify the day before, he goes "It needs to be a con-ed bill", and I didn't have one. He told me "I should have just had the order shipped", like I didn't have the freedom of choosing my way of recieving the completed order. He asked if "I wanted to cancel my order and re-do it in-store", why would anyone want to cancel, wait for a refund and pay another activation fee to create a new order again?. Frustrated, I left. later that evening, my order had been canceled with out my permission.

Everything's situated now, and I got my new lines despite having to go through hoops and fraud prevention again. I choose to "SHIP" this time as instructed. Never will I ever do business in a Verizon store...