GameStop — Local services in New York

I give this store this because very unorganized I get that there’s a pandemic so less staff have to wait outside etc. I also know when you order something online you get a confirmation with 2 hours letting you know that it’s ready for pick up. So, I placed in order online Sunday night I know the store open around 10 to 11am so it was passed 2 hours haven’t received my email so since I was going that way I have done this before where I haven’t received the email went to the store they looked up my items and they gave me me my item and apologized this is at another store so I figured let me see if I can do it here so I go first I’m calling no response I’m like maybe it’s busy when get there, there are no customers just a female on her phone so I explained to her I was calling so she tell me something is wrong with the wifi so I understood I’m a very patient person respectful person I worked in retail so I understand I continue to tell I placed an order last night and I haven’t received an email yet so looks it up and says yes I see the order but you haven’t received an email so I explained that it states that when order something online you get an email within two hours you she tells me well is like 65 order placed on Sunday and when we get to them you will get an email like I said I know it’s less staff i understand but that’s when I get a little upset to myself saying people don’t appreciate there job because when I used to work at retail customer service I know that when it’s not busy whatever you need to work on or haven’t finished you should be doing while the store is empty so when I see that the store is empty and she’s telling me I have these orders I’m looking at her and thinking to myself like there’s no one in the store but me you don’t have anything to do instead of being on your phone try doing as much as you can so you don’t have extra work and you don’t have to have a rude customer coming because I was respectful as I can be. And another time at this store Friday that just passed I see a few customers waiting outside for the other customers to finish in the inside so I’m waiting I see a customer that just got there walk-in and I said to myself if I see them serving her I’m going in and that’s exactly what I did and I let the worker like hi it’s people that been waiting outside longer that her and the worker tells oh well it’s busy and I’m like it’s 3 of you one could be paying attention to who come in and out and one on register and the other one for pick up very rude and unorganized and I still haven’t received my email and this was a gift for nephew his birthday is today and he was looking forward for his game now what am I going to tell him when I suppose get an email within 2 hours but best to believe if this was them getting this type of service they would feel the same way I wish the GameStop’s on 106 and 84th & broadway was still open way better service than this...

Avoid at ALL cost. This place has people who do not know their own company/store policies. I now see why Gamestop almost crashed recently and it is due to their poor hiring and this store is a good example. I have visited this store about 5-6 times and its a hit and miss (mainly miss) please do yourself a favor VERIFY the information they give you with other stores or look for someone there that is not new and may give you accurate information. When they bring someone in from another store to cover you can clearly see the difference in professionalism.

In the last month I made $$$ of purchases and pre-orders and sadly had to cancel and take my business elsewhere. Lets start with my OLED console pre-order. I was given incorrect information and not only did I make it a mission to travel and get the console I gifted elsewhere (Bestbuy) but came back to personally cancel my pre-order here. It was time/money wasted but at least I did not give them business.

I was silly enough and left 1 other pre-order pending. Weeks later when the time came to pick up my game I found out the clusterfk of a mess they made and everyone in line was upset. So to sum it all up this store should be closed and the supervisor fired because he isn't doing his job. They need a regional manager to come and see how they can fix things in this location because they will continue to upset/lose business here.

Based on my last experience this month I will personally never pre-order or shop at the very least at this Gamestop. I am heavily leaning on simply buying from Bestbuy even if it is a higher price due to poor customer service at...

I will never do business with GameStop again after having to deal with this store. They conned me into renewing my power up card yearly membership after I initially declined they claimed it was free with my current points (it wasn’t ) and failed to disclose how it was actually being paid for. I tried to call the store to sort out the issue and was disrespected and hung up on by the employee “Myesha” when I called back to get Myeshas name (GameStop customer service asked me for her name) Geri answered and tried to claim the girl was no longer there and I had to ask 4-5 times for the girls name before Geri would tell me. I shouldn’t have to ask several times to get a name that customer service asked for. She then told me I should have sympathy for the worker cause she has a “long line.” Ive worked retail many years in stores with very large lines and never once treated a customer like that and informed her that was no excuse. Ive been told for 17 days that the regional manager Chris would call me and he has failed to do so. I was also told by Geri that the warranty sticker machine was broken and that I had magically actually bought warranty (when I had not my receipt said it clear as day) there was no reason to lie and withhold information. It is very clear something wrong is going on in that store. Check your receipts! If you’ve ever gotten your power up card there or any warranty make sure you weren’t actually conned out of your points or earned rewards.

Edit: years later still never heard back from the company. Yet again tried to do business with them and they are so...