HYDERABAD TANDOORI Halal — Restaurant in New York

My recent experience at Tandoor Kitchen was beyond awful. I ordered chicken tikka masala explicitly mentioning it was for my kids and to make it mild. When I got home, the food was not only incredibly spicy but also tasted downright revolting. My kids couldn't even take a bite! I decided to give them the benefit of the doubt and called the restaurant to explain the situation. Anil, the employee I spoke to, assured me they would rectify the mistake and provide a free replacement of butter chicken, promising it wouldn't be spicy. I couldn't make it immediately but agreed to come in 2 hours.

When I called back and spoke to Anil again, he asked me to come within 10 minutes, claiming my food would be ready. However, just 3 minutes later, I received a call from him retracting his promise and stating that I would have to pay for the replacement after all. I was utterly shocked and disgusted by the complete 180-degree turn in their stance. It's baffling how they could blatantly go back on their word after creating such a mess.

It's not just the poor food quality, but the dishonesty and lack of integrity displayed by Tandoor Kitchen that truly appall me. This kind of service might be the norm in some places, but it's unacceptable here. I will never return to this restaurant and I strongly advise anyone considering it to steer clear. This establishment clearly has no regard for its customers' satisfaction or loyalty.

Please look at the reply from the restaurant owner below. Is this how you treat a customer? I see nothing but personal attacks. In my review, did I ever personally attack or mischaracterize anyone? You guys started lying and scamming customers, and this needs to be stopped. I will reveal your true colors. How dare you say something so mean, that I was drunk? When I am a Muslim and I don't drink. As a customer, I have all rights to write a positive or negative review. Check my Google Maps profile and tell me where you saw that I got free food from some restaurant. You should have stuck to my review only, rather than personally attacking me and saying all the nasty things. Shame on you. I will sue you guys for writing all the lies and being deceitful.

I am writing to follow up on my previous review. I believe that the restaurant has lied about what happened and is trying to scam me. Here is a timeline of events:

I placed an order for mild chicken tikka masala at 4:53 PM. I picked up the order at 5:08 PM. I called the restaurant at 5:31 PM to say that the food was too spicy and my kids couldn't eat it. I asked for a refund. The restaurant employee, Anil, said that I could take the butter chicken instead, which wouldn't be as spicy. I agreed and said that I would come to pick it up later. I asked Anil what time the restaurant closed. He said 1:30 AM. I said that I might call back at 10 PM, as I would be near the restaurant then. I called back at 10:27 PM and Anil told me to come and get the food in 10 minutes. At 10:29 PM, Anil called me back and said that I had to pay for the food. I did not threaten Anil or say anything bad to him. I am a Muslim and I do not drink. I am appalled that the restaurant would make such a racist and offensive remark. I am also upset that the restaurant is trying to charge me for food that I did not eat. I told Anil that I did not want the food and that I was not going to pay for it.

I am giving the restaurant two options:

They can admit their mistake and write down the true events. I will sue them for defamation. I am confident that I will win this case, as I have all the evidence to...

I ordered poori and Tawa roti with chicken. From my experience poori was good but the chicken curry which came for Tawa roti was very bad. And also don't recommend the coffee at all here for breakfast this is not a very good choice. The way you put up a reply for review is pathetic you should take it in a positive way and try to improve your food quality, thank you for the response I think your mom can make better food sir, thank you. Lol I have seen your reviews what you got here are all paid reviews nothing genuine I gave a opinion here I see the way you attack customers you have some mental health issues probably once thats cleared you will get a better business before you compare with someone trying this restaurant out would be the biggest regret of anyone's life 😄 go get a life dude the chicken which you claim to be amazing had zero taste I can cook better than you I swear your negative reviews are the real reviews hiding it with fake reviews from friends doesn't help your business sorry. You don't even have a place to wash your hands here no rest room it's literally a box not a restaurant and the owner or server can get angry even if you leave any small negative comment they don't look to be better but just attack wishing you all the good luck and we don't get paid to do this we are just trying to help people but you are probably paying people for stars and reviews clearly 🤣. And to be specific I never said that your dish was overpriced I even mentioned poori was good and chicken curry was bad for sure I know it because it's me who had it why can't you just take the good and bad and try to make it better instead of attacking customers which doesn't help hope you can change that...

I am writing to follow up on my previous review. I believe that the restaurant has lied about what happened and is trying to scam me.

Here is a timeline of events:

I placed an order for mild chicken tikka masala at 4:53 PM. I picked up the order at 5:08 PM. I called the restaurant at 5:31 PM to say that the food was too spicy and my kids couldn't eat it. I asked for a refund. The restaurant employee, Anil, said that I could take the butter chicken instead, which wouldn't be as spicy. I agreed and said that I would come to pick it up later. I asked Anil what time the restaurant closed. He said 1:30 AM. I said that I might call back at 10 PM, as I would be near the restaurant then. I called back at 10:27 PM and Anil told me to come and get the food in 10 minutes. At 10:29 PM, Anil called me back and said that I had to pay for the food. I did not threaten Anil or say anything bad to him. I am a Muslim and I do not drink. I am appalled that the restaurant would make such a racist and offensive remark.

I am also upset that the restaurant is trying to charge me for food that I did not eat. I told Anil that I did not want the food and that I was not going to pay for it.

I am giving the restaurant two options:

They can admit their mistake and write down the true events. I never wanted your free food. I wanted refund. And i later on refused to take your food. I will sue you for defamation. I am confident that I will win this case, as I have all the evidence to...