J&M Pizza — Restaurant in New York

Terrible food, period. As this place is just a couple blocks from my new apartment, I've given it several chances and I just can't find a reason to come back any longer. Everytime I order from or eat here, I end up very disappointed. The pizza is bland, the sauce is just tomato's from a can with a ton of salt. The cheese is probably polly-o store bought nonsense as even that lacks any flavor besides the saltiness of a prepacked processed food, same as the sauce. I've tried their mini rolls as well thinking they were unique and worth a taste for a dollar or two. But just more bland, tasteless, salt heavy, preprocessed ingredient nonsense. Chicken Parm? Chicken way undercooked and rubbery, the bread soaked in sauce and soggy making the sandwich 100% inedible, and had the bread not been a soggy slop, the chicken would have made me sick anyway. Then for a playoff football game, I order a pie for pick up -- half mushroom, half pepperoni. When I come to pick up, I'm told they messed up and only did half mushroom and could do a half pepperoni for me if I wait. I said sure, thinking he would make me a new pie. But nope. He tosses on pepperoni slices and puts it back in the oven - using aluminum foil on the bottom. Why? No clue. When he takes it out, I can see clearly it's burned but I'm hungry and eager to get to watching the game. So I take it and go home. When I open it at home, I realized he never took the pizza off the foil and the foil was literally baked into the dough on the bottom. I called them and explained the situation, and they told me I could order a new pie and pay for it. That made me awfully angry, as what they gave me was just not edible with the aluminum baked into it. After calling back and asking to speak to an owner or manager, they gave in and said they would deliver me a new pie. I tried to give back the inedible one as proof but he said to keep it, which isn't a big deal, but he didn't even look at it - and the guy who delivered me the new one was the same guy who put the wrong order back into the oven to begin with. So by not even caring to look at it tells me he knew from the start that I was not going to be able to eat it and he had me leave with it anyway. And then the new pie? Obviously they rushed to cook it, as the dough was still RAW inside. As in mushy and moldable and wet. Smh. Three weeks later I was at the CVS next door, and decided (stupidly) Id give this place one more go, that maybe their Sicilian pizza was better. So I stopped in. Ordered a Sicilian slice to go. More bland, prepackaged processed ingredient garbage. Done with this place. Which is sad, because I work long hours and would rather buy a few quick slices a couple times a week rather than cook after a long day. But I can't keep giving them my.business after being served completely unappetizing food and inedible slop too many times in a row. Heck, JUST LOOK AT THE PIZZA ON THE COUNTER WHEN YOU GO INSIDE! Look how dried out the cheese looks, how discolored the pizzas are. Almost like they've been refrigerated and took out in the mornings, defrosted and plopped back out for sale in the afternoon. Disgusting. Go...

I and my friends always order from this place, when they deliver they are at the security desk in the lobby. This is a big building and I am visually impaired. I see a car, but when I ask, he says yes but doesn't come out the car. Instead he pulled out his hand. How do I know you are or not from this pizza shop? I still haven't seen the food. When we made the exchange, I told him that I was calling his boss and he said "I don't care ". He seems to be someone that doesn't want to work, he couldn't even come to the door of the building, he made me walk to his car, that's why I got suspicious when he did that. I wasn't ever treated like that by any restuarant I've ordered from, before and after Covid19. We told each other off. He is nasty, He needs to stay home if he doesn't care about his job, definitely not good working with the public. I should have told him to take the pizza back, next he shows up I will do that. It will be a long time before I call this...

One of the worst pizza shops out there and they keep raising there prices, also they customer service sucks i ordered a shrimp Parmesan hero, I’ve been ordering it here for years i don’t know if it’s the new owners or what, but lately these last two times I ordered it there’s no sauce or cheese on it they fixed it the first time it happened now I order it again it happened the second time now the so called owner is telling me he can’t fix it because I did the same thing before which makes no sense so if you didn’t make my food right I don’t have the right to complain or bring back so you could fix it, he wouldn’t even fix it for me, gave me attitude and threw the money at me but I’ll be wrong if I slap somebody. Which is why I’m here with this bad review. But best believe if I was Spanish I would’ve got A1 customer service, this is not...