Juquila — Restaurant in New York

We ordered 3 appetizers and the person over the phone took down the incorrect address. Left my number so they can review their system after clearly giving my address in the J.Heights district. Also ordered food last week which led us to choose Juquila over It’s competitors Coatzingo, Molcajete, El Poblano etc. Somehow the poor delivery guy was sent to long island city. It would be common sense why would you send a courier for over 40 blocks for a delivery. 34th avenue is well known in the area . 55 minutes later I give the manager the correct address only to be passed to the server who wrote the order for me to reiterate the same address and phone number. I want to support a small business and you would think they would accept their error and offer at least a 50% discount or a comped meal considering the lateness but what we received was cold food. Not sure how customer service oriented the Manager is willing to accept errors like these. Pretty disappointed with the delivery and honestly will rethink ordering a delivery from here again. I do recommend to eat in person if in the area but even that last time we went there the waitress didn’t know how to make the cocktails but the food is good. Hopefully they learn on customer service and how to rectify this situation in the future. A cold taco and queso fundido with chips and guacamole is not turning my night around. Tipped the guy well for his efforts in the cold weather. Paying full price is throwing your money away considering the other authentic restaurants in Jackson Heights. I’m glad I didn’t have friends over while we watched lucha libre, saved myself the...

Me and my family have been customers since they open, I liked it for many years and now I feel bad to give this bad review, after many years of ordering since last year they have decreased the quality of the food and customer service, food is over priced with reduced portions and even the seasoninghas change to worst,I used to order delivery every other week and I have always notice they missed something at the delivery, specially salsa, guacamole, lemons,onion etc, every time I ordered I reminded them politely and even when they forgot to send it ( 98% of the times) I didn't complained it. But last week after politely reminded them( again) and they forgot, I called and the person who took my order( a men) and he said ,"I did not package it", and I told him, " what do you want me to do , if you take my order , I have to give you the instructions to you, I can't call the kitchen or whoever is packing, that's somethingyou have to do", then he said " ok we will send you ", 5 minutes a lady call and ask, do you still want the salsa or not? it wasn't my fault I am packing now but someone else pack your delivery", at this point I was already upset, because not only they haven't sent my missing food but they keep asking if I want it? They don't accept their responsibility, they didn't apologized and they blame each other! Other restaurants even offer you a credit or send you something as a treat to apologize to the customer but they not even say sorry!! I am done with them,after years of ordering, I don't recommend this restaurant even to my...

It was a great evening. Or at least suppose to be. We travelled in from Philadelphia looking forward to perform at Terraza 7, one of our favorite venues. We were as happy as school children on the first day of summer until we went to Juquila. After placing our order we received the complementary chips and dip which were very good. If it would have ended there it would have been a great time. After placing our order our waitress virtually vanished. The place was busy, for a Saturday night, some delays are to be expected. After a brutal 45 minute wait and no food our patience dwindled. We spoke with the manager and she went to go verify our order was still coming. Still after 10 minutes no response from the staff. Time is running out at this point and we need to get ready for our set across the street. One of us stays to collect the food. She is able to get it about 10 minutes after we leave. Phew! That was exhausting! At least we have food now right?! Wrong! My order was a joke and my good friend's order was missing her soup. My super simple order of a rice and beans burrito with thr normal veggies had about 5% rice, no beans and looked like a microwave vegetable mix from the grocery store. Im swearing off this place and you should too. Over an hour wait for poor food quality and wrong food orders....