Kaieteur Restaurant & Sports Bar — Restaurant in New York

Yesterday, I ordered two house special fry rice with shrimp and lamb. My food came with no lamb. When I called to inform,I was told "ah right, next time". WTH!! I paid for the lamb how is it "ah right"? The rice was not even properly mixed, there were small balls of rice. I called today (7/26) and was put on hold about 10 times because the representative had to answer two phone. Her response to my complain is that we should not have ordered the "white fry rice because that is how it is". After much back and forth she said "ok, I am apologizing". Seriously, is apology going to give me back my money for the lamb that I never got or for getting half fill container of food that was poorly made. She also recommeded that I call back tomorrow to speak to Natasha. Why could she not informed Natasha since it seems she is problem solver and have her called me since I am the one who paid for something that I did not receive.

Do these people realzed they are running a business in New York? This restaurant used to be a A restaurant. No more!!. We need to stop supporting businesses that treats asif we do not deserve the best.

I called today as per the very inefficient individual I spoke with yesterday only to have a very ignorant representative (a male) verbally abused me because he wanted me to take down my google review He stated he was wiling to replace the order hecause he is aware that they messed up but he wants me to take down my review. When I refused he got very aggressive over the phone and refused to return my money or replace order.

I am appaled that these people are allowed to operate a buseness in NYC. i guess my next...

Yesterday I had a late lunch here with my family. This was my second dining experience here and it was a pleasure! The food was simply delicious! Served at a perfect temperature, decent presentation, a friendly & professional staff, what more could you ask for?! The drinks… oh the drinks! We had a table full of zombies & they even accommodated our request for a couple pitchers of the ghostly beverage for the table ( which usually is only served by individual order). The facility was neat, clean & even the bathrooms were clean as well. Our table was nicely set with the traditional pepper sauce condiment on site. My only thought regarding the pepper sauce was that it was much too watery lending itself as red water. Too much vinegar was added to thin or stretch the condiment. Other than that, I give this place based on my culinary experience both thumbs up! I’d highly suggest everyone give this hidden gem in Jamaica, Queens, NY a try! It’s definitely on my list to hit up this spot next time I’m in the area!

From Mala’s Kitchen To Yours ...Ala Mala Style!

🔗• Social Media Links •🔗

•Facebook Page• @alamalastyle https://www.facebook.com/AlaMalaStyle/

•Instagram• @frommalaskitchentoyours https://instagram.com/frommalaskitchentoyours?r=nameta

•YouTube Channel• HTTPS://www.YouTube.com/c/FromMala’sKitchenToYoursAlaMalaStyle

•(Creator) Mala Sharma’s Profile• https://www.facebook.com/profile.php?id=100060878716067

•Facebook Group• https://www.facebook.com/groups/478305776867997/?ref=share

•TikTok• www.tiktok.com/@malasharma711

•Google Maps• Over 1 Million+ Views Level 6 Local...

My friend recommended we dine here as he is a frequent customer. As we talked in the hostess recognized him immediately and greeted us with a friendly smile and wished us all a nice Sunday. The 3 of us sat in the back and we were immediately joined by Kaaja our wonderful and super friendly server. She made our dining experience exceptional!! Jist to let you know, every suggestion she made was perfect. She has a very welcoming approach and I even chose the recommended drink she usually orders for herself. They need at least 5 more Kaaja working here!!! We had several appetizers including butter fish, spicy cut up wings. Their hot peppers are chopped hot spicy peppers which is unique than have the sauce of the peppers. We also had plantain fries!! Yes they cut the plantains to resemble fries!! All the appetizers were good. I had the house special fried rice that features chicken, shrimp, crabmeat, and either lamb or pork. It was in a brown rice that was really delicious!! It was very filing and enough to share with another person. The others ordered the surf and turf with jerk lamb. The vegetables were sauteed nicely and crispy. I did have 1 small piece that was hard but the reat was soft and good. Finally for dessert we shared a Gulam Jamun. We had a very nice experience and looking forward to returning...