Kanü Bar|Grill

Time wasted and money lost. I can't even say the food was mediocre, it was literally just 'OK. We waited well over an hour for our food and 30 min in, we received frequent updates that our food was coming out in 5min......45 min later the food finally came out. I started placing a delivery order from Domino's next door so the kids could eat, but cut it since we were told the food was ready....it wasn't.

Kanu Brunch Salad: advertised as having avocado and Parmesan cheese, neither were in our salad-we received a house salad.

Vegan Delight: advertised as having chick peas and okra. It didn't. It consisted of a bag of frozen mixed vegetables (little square carrots and all) in a curry sauce.

Kanu Island Burger: cheese is optional, we didn't request this, but it was on the burger. Asked for medium well, the burger was served well beyond well done. My son had 2 bites and said his stomach hurt.

Staff offered to get us a free round to make up for the wait and everything, but we didn't want alcohol. We were then charged for the 'refills' of non-alcoholic drinks we were asked if wanted. When we questioned about that and why we were charged for bottled water when we asked for tap water, we were told they're 'still having issues' with the water and can't use the tap. I don't know what those water issues were but I am very concerned as I'm sure the kitchen is not cooking with bottled water while they resolve these 'issues'.

It was clear that our table was not happy with the communication and lack of transparency, amongst other things. Everyone hides behind the servers. Not once did a manager or the chef come out to apologize or just explain what the issue(s) were. Absolutely no accountability. To add insult to injury, they place gratuity automatically on the bill, as if the service was good.

Needless to say, I will not be back here and I would advise friends and enemies to spend their hard earned $ at other establishments in the area.

*In reply to the owner, it did not seem to be the waitress’ fault, she did what she could. If there was a manager there, they would have known there was a problem. The restaurant was not crowded and all of the staff that were around the tables/bar knew there were issues because they could see it and the waitress had informed them and the chef as well.