Kikoo Sushi — Restaurant in New York

This is difficult to write because this had been my all time favorite restaurant. I used to come almost every week. Unfortunately, I have continued to have so many bad experiences with their service that it’s just not an enjoyable environment anymore.

Pros: Very fresh sushi, and it’s still my favorite in terms of taste. The salmon in particular is delicious. Ordering from the iPad is also nice for people on the shyer side like me.

Cons: There have been quite a few humiliating experiences with their waitresses. Despite the manager’s nice replies to other reviews saying that they’ll try to improve, it still continues to be a chaotic environment and nothing changes. There was one incident where the waitresses were outright mean and passive aggressive, but that was already covered in another person’s review. Tonight, they weren’t able to politely handle it when the restaurant started filling up. We got there pretty early while it was still empty, and they told us to sit wherever we like, so we grabbed a booth. She came to us while we were in the middle of our meal and made us move all our dishes and separate our table so they could squeeze someone next to us. When she started pushing our table, she didn’t move things out of the way and starting tipping our soy sauce dishes. It’s bad etiquette to ask a party to change their seating arrangement and move their food in the middle of the meal. We were visibly uncomfortable with the request but were not given the chance to say no. The booths don’t really have enough space to split each table, so it was difficult to exit without bumping into other people’s food. It’s fine if they had split the tables before arriving, but to make us move our things in the middle of eating was not right. It’s ok for a party to wait a few minutes to be seated, and I’ve had to wait for a table here before and they did not offer to split someone’s table to seat me then. It puts the customer in an awkward position because there’s no way to say no, and we look like the bad person if we push back.

What made it more uncomfortable is that she continued to come over throughout the rest of our meal to talk about it and convince us why it was important that we moved. We were only there for about an hour in total so we were not trying to hog tables. This might not be a problem for everyone but I find it to be awkward to be squished and watched by a waitress for the rest of my meal. Tip is included (which I already knew about), but it’s unfortunate to have to pay 18% gratuity when the service is uncomfortable and we feel rushed to leave.

On other occasions, large groups have banged on their tables and shouted while taking shots (multiple times). I know a lot of us are college aged and just want to have fun, but more than once is pretty disruptive. That’s not the restaurant’s fault, but I’ve seen the waitresses join in with the shots and shouting.

I honestly feel anxious every time I come here because I know it’s always gonna be hit or miss. Tonight was probably my last time after giving it so many chances. I’m writing this review in the hopes that they start to prepare better in the future. They are usually busy on a Saturday, so having a full restaurant shouldn’t be surprising to the staff.

If you’re a very extroverted, go-with-the-flow kind of person, this might not be a big deal at all to you. But others might find the experience...

The food isn't bad but the service wasn't great. It was quite humiliating. There was an obvious miscommunication between the server and us but that's okay, it happens. What's not okay is the server completely blaming it on us.

When we sat down, the server asked us if we know how to use the iPad to place orders. My partner said yes (he knows how to place an order with the iPad). Then she told him that they try to minimize food waste and to not order more than we can eat. My partner said okay.

We tried to eat as much as could but anyway, we asked for the check and we had some leftovers. They said they'll charge us for that. It was $35 extra dollars. I said why didn't they tell us ahead of time. They said they did and we said okay. And that it says at the bottom of the menu. I was like ma'am, we didn't even look that far down. Why did you not tell us? She said she did and we said "we know". No, we said "we know" to using an iPad. So argued and blamed us. She got very angry. Y'all don't even take cash on weekends so I didn't have enough cash since I didn't calculate for this. But yeah, I had to make it work. This is outright unfair and I'm quite upset. I live in the area and definitely not going back. I didn't even blame them just wanted to highlight that there was a miscommunication and to not charge us. But we were treated horribly. I am in strict budget as a student and this really hurt my wallet lol.

Also- please put menstrual products in the bathrooms. I know it’s not the norm but :) That's why I had to leave early and on top of that, I was blamed for the...

EDIT: I'd really like to emphasize that my issue is not that the policy that the whole table has to order the "all you can eat" sushi exists, but that this policy is not advertised on the menu or anywhere I have seen online. We planned our night around going there and would not have done so if we had known in advance. It is fine to have that as a policy, but not okay to falsely advertise your products and services. I hope this restaurant takes that into consideration and updates their menus and website accordingly, otherwise it is quite unprofessional.

We went here for my husband's birthday because he loves all you can eat sushi menus and was quite excited about that opportunity. I don't eat sushi since I don't like fish, but I was happy to come with him and indulge him since I know it's something he loves, and I would be happy just ordering an avocado roll or something. But when we went to order, they informed us that if anybody is going to order all you can eat sushi, that entire table needs to order all you can eat sushi. It does not say this anywhere on the menu, and we had already planned his birthday around going here. So that he would still get his birthday dinner that he had been looking forward to, I had to also choose the all you can eat option, even though all I did was get an avocado roll. I basically feel taken advantage of and that I had to pay a markup of an additional $30 on my $12 dinner. I didn't walk out at the time because I didn't want to make my husband's birthday night unpleasant, but in certainly never going back there and want to...