King Wah — Restaurant in New York

Been back here a few times since my first visit and each time the service has been lacking. Flavor of food hasn't been as good either. The workers DEFINITELY need some customer service training, they lack the BASICS... Hence why every time I go here it's EMPTY. I understand with the prices we can't expect a high end 5 star restaurant service, but I'm talking about regular restaurant 101. Also stopped by for lunch yesterday and couldn't stay for 15 mins because it was a "Sauna" in there. Ordered the chicken & broccoli lunch special which is NOT on the menu they gave me, and when I asked for the lunch special menu waiter looked angry. The lunch special is 8.95 and on my bill it was 10.95, which I paid without mentioning anything about it but I hate shady practices by restaurants. Ordered a soda (can) and added chicken to my fried rice which says $1 extra and my bill came out to $20. Not sure how that math works but again I paid it without mentioning anything. But probably won't be coming back here again.

HALAL CHINESE FOOD that is actually really good and at affordable prices. This is definitely a hidden gem. Will be adding this to the regular rotation for sure. We got the family meal for 3 $48.95. You choose 3 main dishes, 1 soup0, 1 fried rice, 1 lo mein & 3 egg rolls. We got hot & sour soup, chicken fried rice, beef lo mein, chicken with broccoli, general tso's chicken & kung po beef. EVERYTHING was good. Service was really good too. Highly recommend King Wah. On the 2nd visit we tried the special lo mein, seafood hot & sour soup, chicken egg roll & shrimp egg roll. The regular hot & sour was better & spicier than the seafood one & regular egg roll was...

I am completely shocked by how unprofessional the person at the register was when I picked up my order. I had called ahead to order soup and fried chicken wings with buffalo sauce. The first thing this “self-proclaimed manager” did was charge me the wrong price. Thankfully, his machine malfunctioned, so I wasn’t charged incorrectly. After confirming the correct amount, he asked if I wanted extra sauce, to which I replied, “Yes, can I have extra buffalo sauce?” I didn’t think much of it, as I’ve requested this before without issue.

To my surprise, he then tried to charge me for the extra sauce, which I’ve never been charged for before. I explained this to him, but he became hostile, defensive, and walked away in the middle of our conversation. Even the staff in the back seemed shocked by his behavior. When I asked for his name, he refused to give it to me and claimed to be the manager, though it was clear he was just the front desk worker.

How can a restaurant function with staff members acting like they’re in charge and making executive decisions? He told me that extra sauce was already included, asking if I wanted “extra on top of extra,” but I explained that the wings are very dry without sufficient sauce. The chicken itself is of poor quality, often broken and blackened.

This worker not only damaged the reputation of your restaurant but also displayed rude, entitled behavior. Instead of handling the situation calmly, he escalated it. Had he been courteous and acted appropriately for his role as front desk staff, this entire issue could’ve been avoided. The staff seems insubordinate and unprofessional, which is...

I dislike giving low reviews, and the experience wasn't entirely negative, but there were some major issues we had when dining here recently. When our group of 4 arrived, we were greeted and each handed cold water bottles, which we accepted. At the end of the meal when we received our bill, we were charged for the 4 water bottles ($1.50 each). We were not asked if we wanted the water, nor that we would be charged for it; I assumed that they were being given to us as a courtesy due to the weather that day (very hot, humid, and poor air quality). We would have appreciated being asked if we would like the water, and the cost, before giving them to us.

Our group ordered chicken dumplings, chicken and broccoli, beef and broccoli, beef mei fun, and chicken with eggplant. There were 8 dumplings in our order, and at least 3 of them were still uncooked in the center. Thankfully none of us became ill from this, but food safety needs to be taken seriously by any restaurant. The rest of the dishes were cooked properly, but nothing wowed us; the beef in particular was chewy and of poor quality. We also saw egg rolls and crab rangoons sitting out in a warming case, rather than being fried fresh.

There was a bathroom for customers, but the toilet seat and the lock on the door were missing.

Unfortunately King Wah isn't a place we would return; there are quite a few other halal Chinese restaurants in Queens and the rest of NYC that are tastier and...