Paragon Honda — Local services in New York

Please refrain from dealing with Noel Nunez As your sales rep at Paragon Honda. I decided I would like to purchase one of the used vehicles online and I figured it would take less time than sitting at a dealership. I sure was wrong. The process was extremely time-consuming and I was told I was preapproved. Naturally, I asked for my rate and payment, but the salesman continuously pushed for me to send over insurance and the down payment. After he received it, he told me the finance manager was having some difficulty getting me approved. Which means I Never had the approval to begin with. The process started on a Wednesday around 1:30 pm and had to continue to Thursday because the dealership had closed.

Still, on Thursday I was told the finance manager would call and speak to me. I never got to speak with them. This whole time I was going through the sales rep, who would tell me what the finance manager was saying. I wasn’t getting updates and communication lacked so I decided I wanted to cancel the deal and get my deposit refunded. As soon as I said that the business manager called me and went over why things were taking a while, and what the bank was saying. At that point, I had had enough of this and the call was around 6:30 pm. I told the business manager I still wanted to cancel the deal and have my money refunded to me to which I was told she would speak with my sales rep Noel and his manager and get back to me which they never did.

Now it’s Friday morning and I’m continuously calling the dealership to try to speak with a manager about this which took a while. Eventually, I did get through and the manager said my salesman would reach out to me to get some information and send it over to the back office to process the refund. Hours went by and Noel still hadn't called so I reached out to him and he said he would get on it shortly. A few hours went by and still no update so I called back again, just for him to say it would be done before the end of the day. At that point my patience is gone so I drive an hour to the dealership.

It is now 3:15 PM and I have reached the dealership. I finally meet Noel Nunez who tells me he hasn’t had time to bring my file to the back office for them to process my refund because he’s been dealing with customers. So I asked if I could speak to his manager so they could bring it to the back office and have it processed. I also asked if I could have the receipt of the refund to keep for my records and he said they don’t have anything like that. I was waiting in that dealership, for a whole hour, till the receptionist was nice enough to get the paperwork from Noel and drive over to the back office. She dropped off my file for me and came back with the refund receipt. She told me the salesman was new and that’s why he didn’t know what I was talking about.

But all in all, this was a terrible experience I wouldn’t recommend Paragon Honda and I wouldn’t recommend using Noel Nunez as a sales rep. Three days of my time wasted, and I still have no car and have to continue my car...

This companies sales team and service are both terrible. First off Sales Managers will lie, Non-stop if they won't put it in writing don't trust them. In reference to loan percentages, repairs they will handle before they give the car over, deep cleaning the car after you inspect and find things. They will lie till you sign.

Service Team. My car had a recall on a pump. It was in effect by the time I purchased my car. They Didn't Take Care of It when they had the car, letters came along with first marketing emails after the purchase. During this time they also mailed me about leaking AC units in my Model / Year but not a Recall. Free replacement if busted or subject. (I’m informed if they check it and it’s fine for that issue and needs a recharge it’s $695, another attempt to charge for something broken we can’t verify)

Booking The Appaintment -

1. Hondalink app has a widget for this but doesn't work.

Finally Getting An Appointment after several attempts to get the fuel pump changed as they often said they weren’t available:

2. PHONE NUMBER ON INVOICE IS WRONG

3. CALLED SERVICE LINE, The First Appaintment had to be changed when I was told I need 25 % gas tank or less to avoid complications when changing pump. (Thanks for Info). I ask for directions to which garage, I’m given the wrong one from the employee.

4. This happens so often a clerk / manager or someone from that shop had a stack of print outs on directions from this Incorrect Shop to the intended. " (I took the day off from work to get this done) the only helpful employee I encountered.

5. I get a cold call To Buy My Car Under The Guise of A Follow Up On My Repair From Paragon Honda. Annoying and Sneaky as The Employee is Pushy to Finish Her Speech i insist i'm not intersted and Don't Want To Be Contacted as I'M Not Selling My Car. Right After that a manager named Kim texts me anyway to try again.

6. I Call Service Center After 4 Hours, Looked Up The Number Elsewhere because it's Wrong on Invoice. Receptionist Didn't Know What's Going On and Said They'd Find Out and Never Did.

7. 9:30 am - 3:45 pm Almost 6 Hours Later, After Several Inquiries and Not Finding My Car on The Lot, On Nearby Street Or Seeing It In Service Stations. I’m told They Can't Do It. Said I Have Stuff in My Trunk (of Course I do It's a Trunk).

8. As I Spoke to Half A Dozen People Through out This Day and Wasted a Day off you would Think when the last Employee Walked Me to a manager in Service Center that they would like to have a conversation - of Course That didn’t happen either. Manager signed my incompleted invoice and Didn't Look My Way.

9. Car is Given to An indoor Service Center and Returned Without Recall Work Completed, Days Work Wasted, Not Reported on Time, Bird Drops on My Car, Damaged Legal Legal Paperwork with Signatures Destroyed by My Trunk Clasp, Car Smelling...

I had a horrible experience with this dealership due to multiple egregious mistakes being made during my lease signing and complete lack of communication between their employees. My husband and I went in on whim before our current lease was up, we decided to lease a new car to get it over with. The first sales consultant wrote up a contract for us, we signed, by 10 pm we were ready to leave with the car. Another associate who deals with the DMV checked the VIN number before we left, and realized the VIN was wrong, and we were sold a different car, and the mistake could not be rectified until the next day. We were offered an apology and an offer that the car would be dropped off to our home the next day after I signed a new digital contract online. The next day, we were finally contacted two hours after we were promised, and a "business manager" wrote up the new contract which we signed. As an apology, we were offered a "deal" of getting 2 years of discounted services from the dealership, which meant he was offering us to spend MORE money on this dealership which we found offensive. I took a screenshot of the new contract that had the VIN in it and sent it to our original sales consultant to make sure everything was good, he said it looked good. We get the car dropped off, the driver asked for a tip, so we actually paid money for this "free" drop off that was promised. The dealership should have taken care of that for their mistake. Two weeks later, I get a call from the original sales associate saying that the second contract contained the wrong VIN number AGAIN, meaning TWO EMPLOYEES made an extreme error during this process. I was told I had to come in AGAIN to sign my contract for the THIRD TIME, and that's when I asked to speak to a manager about this issue. Instead of a manager, I received a call from a different sales associate, who I dealt with then and had to go in to sign the final contract. When I called the number of the sales associate a few days later to get an explanation as to why my Honda monthly statement still had the wrong VIN number, I was told by an employee who answered the phone that she didn't know who he was and no one by that name worked there. That's when I found out I had never spoken to an actual manager, and was completely confused. I finally got in touch with him, and he stated that I shouldn't have any issues paying a bill on a car I didn't actually own, but how can I trust anything these employees say when they have made SO MANY mistakes on a simple lease signing? I take my credit seriously, and this whole experience has been maddening, frustrating, and horrible. So many hours of my time was wasted over the course of this month, and I honestly foresee more problems arising with this deal. I cannot see myself ever working with this...