Koeppel Nissan — Local services in New York

IF YOU WANT EXCELLENT SERVICE, DONT NOT COME HERE!!!!

Long story short: I brought my car because my engine light was on and for a radio issue that they was supposed to previously fix. My car was covered by Nissan warranty because I had the car for about 2 years. I brought in Thursday afternoon. My advisor (Natalie) told me that when they find out what’s wrong they will let me know. Cool. Mind you, I use my car as a main source of transportation and work. I message my ADVISOR to see if they will be keeping the car but I got no response and then I call the number and no answer. Thursday ends and now Friday evening around 4:00pm comes and I still haven’t heard anything. Didn’t even know that they might keep the car so I can plan my next day on how I will manage transportation without my car. I call them to get an update. Now they tell me that a diagnostic has been ran and they in the process of putting in a claim to my insurance and they will have to keep my car for a few days. Why didn’t someone notify me? I informed them that I should have been notified like they told me and ask them if they had a loaner or rental I can have until I get the car back. They told me to they wasn’t sure however someone will call me tomorrow around 1pm to let me know. Ok. No one called me so I called them at 1:30pm. I explain the situation to my advisor, Natalee. She stated that they don’t have any loaners or rentals so if I want to pick the car up I can. I said ok because I need to take it to a place that has a loaner or something. I go to pick the car up. I am waiting for the paperwork to be finalized to get my car. Now I am already pissed about the lack of communication I received so I can plan accordingly and now they want to charge $217.75 to do basically nothing for two days which is a complete waste of time and money cause I was using uber to get around. However. I paid it so I can get my car. I am waiting for them to bring my car around which took like 5-7mins. I get to my car and the backseat is flipped up. I told the guy that drove my car out, that my seat wasn’t supposed to look like that. He said that he didn’t know and I would have to go talk to my advisor. I go to the office to find out why they would decide to give me my car jacked up like that. I brought it there for engine light and they returned it to me with my backseat flipped up after having me pay $217 for nothing. So instead of telling the mechanic to fix it so I can go. She wants to argue with me about not notifying her that I was coming to get my car. The other advisors told me to waiting in the waiting room and they will fix it. 3 mins later my seat was fixed. So in the 10 mins I was there waiting for finalized paperwork and paying for nothing. No one had the time to make sure my car was returned to me in the state I originally brought the car in. UNBELIEVABLE!!!!! What if I didn’t even noticed? I would have had to pay to get that fixed as well and that was never a problem to begin with? SCAMMERS, I tell you. My short stories be a bit long. Lol

They offer you an advisor that doesn’t ADVISE YOU about anything that is being done to YOUR CAR. They kept my car for almost two days with no notification that they was going to keep it. They don’t update you about the of what was done to the car until you call them. Then when you want the car back, they give you the car back with the car all messed up from whatever they was doing while they had your car instead of returning it the way they received it. Then when you let them know, they want to argue with you like you wrong. Also I recommend that if you bring it there for an oil change, make sure you follow up with another mechanic just to make sure they actually changed the oil. I wish I took...

Three months after I purchased my 2021 Nissan Altima SL, I learned today that my “All wheel drive vehicle”(AWD) was instead only “Front wheel drive.” During November of 2020, I traded in my 2015 SR Altima for a newer model. During the buying process, I repeatedly mentioned that the car I sought as a replacement needed to have the emergency stop assist feature alongside AWD. Imagine my surprise when I learned this was not the case after bringing my car in for its first maintenance check. When I asked a manager if my vehicle was AWD, he replied “No” and quickly referred me to the floor sales manager. I was then told to see the General Sales Manager who strongly defended the sales conversations I had with salesman N. Jackson as not being deceitful. My wife, family, best friend and numerous close colleagues can attest that I always maintained that AWD was a required option in the purchasing of my new vehicle. I could honestly say that I must’ve asked if this feature was available in the 2021 SL Altima I was purchasing, more than a dozen times and each time, Mr. Jackson’s response was “Yes.” He never even mentioned that the 2021 SL model that I inquired about, before purchasing my vehicle, came without AWD. My 2015 Altima was in great condition (notwithstanding a small dent) on its front driver side fender. The mileage was low and it had 270 horsepower. It was also front wheel drive. Why would I give up all that power, with the 2021 vehicle only having approximately 180 horsepower, for another front wheel drive vehicle? The manager also played recordings of numerous conversations I had with Mr. Jackson however none of the ones which contained the words “All wheel drive were available to be played. When confronted, Mr. Jackson stated, with a straight face, that I never indicated any interest in an AWD vehicle and that subject was never discussed between us. I just had to stare at him with astonishment, disbelief and shake my head. He could not ever look me in the face when he said those words. I chose not to argue with him. If work ethics and honesty are not necessary requirements for him to do his job, I pity any future perspective car buyers that have to negotiate with him. As for the General Sales Manager Mr. Clem, he tried to “help” me by offering to extend my loan from a five year to a six year term with the monthly payments remaining the same. What’s an extra $5400 right? I politely declined. Business Manager John Knoesel pretty much told me he believed his employees. Looking at past reviews I knew he wasn’t going to do anything to assist me. I’ve been a faithful Koppell Nissan of Queens customer since purchasing my 2015 from them the same year. Today Koppell Nissan of Queens lost me as a customer. Never again will I deal with anyone at that dealership nor spend any of my hard earned money on service, maintenance or parts in that place. I originally gave my overall buyers experience a very good rating. If I could take it back I would without hesitation. Check Yelp &...

I have been shopping around for another car for months as my lease was due to expire at the end of July 2016. I came extremely close to signing a deal three (3) times. First with Hyundai, who was my current lessor, then with Honda and Mazda. I was at the final stages of the deal with Mazda when my daughter told me that her close friend had just signed a deal with Koeppel Nissan for a Rouge and that I should at least entertain the idea before committing to Mazda. While very skeptical about dealing with yet another salesperson, I agreed (and I am so glad I did). I asked her for the name of the salesperson that her friend dealt with as I wanted to deal with the same person. At that point she gave me Chris Modugno's name. I called Chris immediately and introduced myself as a friend of a person who had just leased a Rogue with him. I explained to him, over the phone, exactly what I was looking for. He immediately made me feel comfortable and listened intently to my needs and most importantly my budget. I was immediately impressed with his impeccable customer service and professionalism. I went to the dealership the next day to meet with Chris to see the Rogue and hopefully sign the deal. The minute I met him and sat down to discuss all the specifics, I immediately knew that I was going to sign this deal no matter what. Of all the salespeople I met with over the last few months, not one of them came even close to Chris. He was extremely patient, informative, knowledgeable and an all around amazing salesperson. Unfortunately, the deal did not go through that deal due to issues on my end. Chris stayed in touch with me several times over the next few days informing me as to where we were in the process. He truly cared about me and my getting the vehicle more than your usual salesperson who, from past experiences, cares more about their commission .I am beyond thrilled to say that the deal did go through a few days later. I am extremely happy with my decision to go with Koeppel Nissan as it gave me the opportunity to experience customer service at its finest in Chris Modugno. There is no doubt whatsoever in my mind that I will stay with Koeppel Nissan when my lease is up. I WILL NOT recommend Chris Modugno and Koeppel Nissan to all my friends and family, I WILL INSIST ON IT!!!!! Thank you Chris and Koeppel Nissan...You made me one happy and extremely satisfied...