I normally never review places because I understand what it’s like to have to work in customer service and maybe have one off day, but today I realized this Kinship wasn’t just having one off day. I live in the building where this kinship is located and loved the convenience of grabbing coffee there. The wait time is normally long, but they put a lot of effort into making the coffee taste great so it’s usually worth it. But today the normally rude staff was especially rude. My mother ordered a mocha latte and later realized she forgot to note with almond milk. Before the coffee was made she told the woman with short blonde hair and another woman to please use almond milk. They faintly responded but acknowledged. When her order came up, they had made it with whole milk. We watched the woman look a little defeated and say “oh shit”. We assumed she would correct it, but continued to serve everyone else. After 10 minutes my mother asked how long it would her order would take. The woman indicated that she made what was on the ticket. My mom told her she asked for almond milk and the woman rudely replied it’s going to take a while! We asked for a refund and no one even apologized! They acted like it was a privilege for US to drink their coffee. My mothers a nurse who took care of covid patients during the height of the pandemic and still does, so she definitely doesn’t deserve to be treated this way, especially when their coffee is already $7.50+.

My advice: go to Mighty Oak Roasters down a few blocks. Their coffee is just as good and EVERYONE there is super sweet.