For the past three months, I've been a regular customer at Othello Deli , visiting every morning before heading to work. While the coffee and ambiance of the place are great, I feel compelled to share my experiences with the person who works the morning shift, especially my most recent visit on a Wednesday morning.

At first, I tried to attribute the surly attitude of the person behind the register and coffee machine to a possible bad day. We all have those moments, right? However, what has become clear to me is that this isn't just an occasional occurrence; it's a consistently unpleasant experience.

The gentleman at the register is never polite, never welcoming, and never smiles. It's disheartening to start your day with such a negative vibe from a place you rely on for a pick-me-up. What struck me most was an incident when I politely requested to have a little less sugar in my coffee. I apologized for the change of mind and asked kindly, but his response was nothing short of astonishing.

He questioned my decision, visibly upset, and even resorted to sarcasm by offering me sugar to go, as if my simple request was a major inconvenience. This situation might seem trivial to some, but when such behavior becomes a recurring theme, it can make your morning experience downright frustrating.

As a loyal customer who genuinely enjoys the coffee and atmosphere at, I believe it's essential for the management to be aware of the consistent negative interactions with their morning staff. A warm and welcoming demeanor can make a world of difference, especially when it comes to a place where many of us seek a positive start to our day.

In conclusion, I hope that the management at [Coffe takes note of this feedback and considers addressing the issue with their morning staff. A small change in attitude could go a long way in ensuring that customers like me continue to enjoy their coffee without the bitterness of a bad morning experience.