La Villa — Restaurant in New York

Im writing this review only because I spend at least $50.00 every time I order & I order dinners for 3 often. Im not happy with some of the products lately, I feel the quality is diminishing.

The Sausage rolls:

The sausage rolls from this place were good when they first opened. Now, they have very little amount of sausage inside, to top it off they are sliced very thin, like shavings, you can almost see through the slices and they are the diameter of a nickle. (Ive called them several times about this) Buy one & see for yourself if you dont believe it. Better pizza places put LONG slices of real thick solid 1/2" to 3/4" diameter sausage that you can actually chew on for a minute to taste the sausage flavor. This place now uses allot of cheese, peppers & onion to validate the size of the sausage roll obviously they got cheap with the meat. Calzone: Ive eaten awesome calzone before, you know that kind, that has a huge bump on top from all the ricotta & mozzarella cheese packed inside that oozes out when you cut it open.

This place is cheap with the ricotta cheese, the Calzone looks more like 2 slices of white pizza with both bread sides out, if you cut it in half, nothing happens, no cheese comes out & hardly any ricotta chese inside. (Buy one & see for yourself its very thin!!) Ive called them back to complain about this a few times also.

I dont mean to disrespect this place, Im not that guy, (as a matter of fact, this is my very first review online for any restaurant)

But "tonight" I just had to write this review after my last $57.00 order from this place due to the lack of "Main ingredients" that are supposed to make these common favorites what there supposed to be known for.

Sausage rolls are supposed to have real sausage pieces inside, not SHAVINGS. Calzones are supposed to have a decent amount of ricotta cheese inside, not flat like a pita bread. I always spend allot of money here as I order dinner for 3 twice a week, Id like to at least get my moneys worth just like everyone else wants, can you blame me?

The pastas are awesome, baked clams are good with crispy breading, salads are decent, pizza is very good, I guess its safe to say everything else is good. Just lately the rice balls are way too salty. id give them a 3 stars out of 5.

I hope this place can accept any constructive critisizm that reveal how there customers feel about some of their products lately, whether good or not. Hopefully that will create an oppertunity to accept and learn to better their products that are are not what...

Disappointed. Before they opened their 86th st venue, me and my husband were regulars of the Park Slope location. I even catered my daughter's christening dinner from them. 86th st being closer to our house we've been happily ordering here and there, and so far, knock on wood, no problem with food deliveries. While I don't really like the 86th st restaurant setting and I know from talking with people in the neighborhood no one really likes it either, it's not a huge issue.. I try to avoid going to the location but today after a 2 hours drive back from LI when my husband suggested we stop for an early dinner there since I like the food I was ok with the idea, well.. It was not packed yet nothing was pleasant, from the not too friendly waitress telling me they couldn't swap potatoes with pasta on a 25$ steak special (I don't like potatoes) to coming back from the kitchen telling me they couldnt do a calzon without cheese because it "wouldnt hold together" (erm.. Im allergic to lactose, had plenty of cheese-free calzons in my life, was never an issue to just have sauce an peperroni before today) to the waitress coming back with 2 slices of pizza for my 2 kids when we initially ordered a pie, to her once she realized she made a mistake with the pizza asking my husband what did he order again? Him getting his wrap 15 minutes after my kids' food (I ended up getting nothing but an unsweetened ice tea, when they could have simply charged me extra for giving me plain pasta instead of potatoes, their loss) Oh yes, and also my ice tea tasted like bad tap water, even though it was a 4.50$ ice tea I barely took one sip out of it. Needless to say at that point I don't even feel like even ordering food delivery from them anymore. Again, just very disappointed, don't think they will see us again...

TLDR I’ve had two hygiene issues here and both were handled terribly. Add the racial profiling and passive aggressive treatment on top of that, and I’m done. Don’t waste your time or money here.

I should’ve trusted my gut and never gone back here. The last time I ate at La Villa, I found a hair in my Italian mac and cheese. Gave them the benefit of the doubt. Big mistake — this time, it was a Caesar salad with another hair in it. When we pointed it out, the server brushed it off by saying they “use brushes to clean the grill.” First of all, it was a salad — it doesn’t touch the grill. Second, it was clearly a curly hair, not a bristle. Even if it was a brush bristle, that’s not the right way to respond. There was zero accountability. The server offered to remake it like that was the only issue — as if I just wanted a new salad instead of addressing the fact that this keeps happening and they were trying to make dumb excuses. Then they brought back a “new” one, but at that point, I’d already lost trust. While we were still eating, I noticed the two servers standing nearby, talking and glancing over at our table repeatedly. It honestly felt like we were being profiled — maybe they thought we planted the hair for a free meal or something shady like that (being that one of us was hispanic) It felt racist, and like a micro-aggression. To top it off, while I was still eating, one of the servers came and took my plate without even asking if I was done. Just grabbed it and walked off. When I called it out, she laughed and said, “Oh, I’m sorry,” like it was no big deal. That moment really sealed it.. felt like a passive-aggressive move as if they wanted us out the restaurant even thought they weren’t...