Golden Palace — Restaurant in New York

Like the other reviews out so far for this former ayce buffet place turned Chinese restaurant (same owners), I have been here only for dim sum. Unlike the others though, I had a pretty pleasant experience here so far. Sure, the carts could travel around more often around the place and the service is a tad slow compared to more established dim sum restaurants but I'll give it a little leeway since it is only the second week of opening and usually there are kinks to be worked out for most places. The service that is there is friendly and generally pretty good. They changed our tea pot constantly through out our meal without us asking or having to hunt anyone down for it.

The dim sum selection that we chose were generally of pretty decent quality with good flavors and well cooked. The only miss I would say so far we had in our meal was this shrimp in a fried taro ball. That one was a disappointment and was one of the higher priced selection too.

The price is slightly higher than some other dim sum places but not terribly so. As of this review it was about $2.75 for a small, $3.50 for a medium, $3.95 for a large, $4.50 for a special and so on.

The restaurant itself is pretty spacious and very large for a Chinese restaurant in this neighborhood with private rooms for larger parties. The place is immaculately clean but hard not to be since it was about less than two weeks old when I went. Hopefully they could maintain this cleanliness.

There is a valet parking lot outside that could fit a decent amount of cars for those driving out to this place.

I'm glad this dim sum restaurant place opened up around here. It was one of the things we were missing in an area that have lately been pleasantly and surprisingly exploding with new types of good varied cuisines and is much better suited than the overpriced buffet that was here before that. Welcome to the...

Has valet parking ( only one gentleman in charge) , restaurant decorations is nice, foods were ok but not what we expected. The service is slow, and server are not friendly and helpful ( needs to improve ).

We are group of 11, come to celebrate my cousin ‘s daughter birthday. Our server doesn’t have initiative to recommend the menu to us. Ordered total of 9 dishes for the dinner, each dish serving time was long, specially the last 2 dishes we had to tell the supervisor to followed up ( but he never come back to confirm), we waited from the beginning of the dinner until everybody stopped eating. Then we followed up with another supervisor again and again he didn’t come back to us. Till the last minute, the last dish came Lol.

The funny part was somebody from the restaurant took our bill and said bill out ( But none of us tell any of them to get our check?!) Because people was eating the last dish, the birthday cake was not ready to serve!!!

During the dinner, our server didn’t help us to follow up our order, he seems like unhappy with our ordered because of we didn’t order any expensive dish from the menu?! Smile from the server? Of course not!

Overall, we were ok with the foods but not happy with the service. We understand the restaurant just beginning their business here, it was busy during Friday night. Hope to see some improvement...

This is my updated review after tonight's experience. I previously gave this place 4 stars cuz their customer service improved but now it's horrible again. I come here often with my family to eat dim sum or we would get take out and sometimes dinner. Tonights service was horrible, the waiters who served us were super rude and not attentive to us. Firstly, the waiter who took our order, who was an older man dressed in black and white, had an attitude when we asked him to repeat our order and never did. Second, the waiter stood there hunched over our chair giving us an attitude while we were trying to order and when we asked him to repeat what he said cuz we couldnt hear him, he gave us a snappy and rude comment. Third, no one came to our table to change our plates as our plates were filled with bones even though we asked them nicely to change it. Lastly, majority of the waiters who were there tonight didn't pay us any attention even though they were standing next to our table. You can feel the unfriendlyness and unwelcome feeling radiating from them. I am seriously disappointed, and I hope the owner takes action and trains their staff better or hire better employees. Absolutely...