Los Altos Restaurant (Lillys Cafe) — Restaurant in New York

The aura of this establishment has declined significantly since about 2019. Year by year the customer service, the taste of the food and the etiquette have all nearly vanished. I used to eat here every weekend and never felt the salutations of a “regular”. The boss always has an attitude, doesn’t have any regard for the way he speaks to people, and it transcends onto all the other workers over the course of the day. Even when he tries to cover it up he’s angry. Also, one could eat the same meal here 4 days out of the week and it’s almost guaranteed your meal will never be the same price. On the menu, all prices have shot up despairingly and they still find a way somehow to tax an extra dollar or two on top of it all. I mean how is a paper thin watered down pancake, 2 eggs, bacon n toast $13 ?!?! The menu will tell you a cheeseburger is $6 or $7 and for some reason the total comes to $9.73. They do this calculation to tax you for their restaurant before entering the new price into the machine that’s gonna tax you AGAIN. I’m over that whole wave also. Then, they have the nerve to hand you a pen with a receipt for tip…. I ought to put a negative number down fooling with these folks. What am I tipping for, the attitude you gave or the fact that Im dining in but still getting up and grabbing my own drink? Watch the lady with the big eyes, she will try to charge you for things you didn’t order and the condescending boss will go right along with. Over the years the only thing still carrying this establishment is the smoothie bar. That never misses. But even those were around $5 and $6 dollars respectively (M/L) about 3 years ago. I think the nostalgia of this place once being so preferable is what makes it daunting now....

My family and I have been going here for longest and I have never in my life would imagine I would be writing this review so low. Today my sister had decided to get something to eat here after a long day at work and was waiting for her food to be done. Until she heard an employee lady calling her “gordisima” that is very disrespectful , is this how they treat their customers now.. by Body shaming. I’m in disbelief because this has never ever happened and I want to add on my sister is a regular customer there so they know her. I don’t know if that lady was having a bad day that she to say some comments to her is so crazy. So disrespectful. She will be never going there again , it’s overpriced anyways. They lost a...

This morning I called and told them I wanted scrambled eggs with cheese and sausages with toast. She asked me did I want any home fries? I asked how much is it with home fries and she said 9.50 I next asked, how much is it on card and she told me 10.07 lastly I told her to remove the home fries thinking it won't be so expensive and then when I went to pick up my order I was told it was $13.07 so I won't go too much into it other than to say how the heck is two scrambled eggs with cheese and three sausages with two pieces of toast $13.07. My food carton had no weight to it and my eggs weren't scrambled. Make it make sense. Price games was played here and left me with a bad experience. So for 13.07 I will never...