Dunkin — Restaurant in New York

So I’ve been having these kind of issue on regular basis and the only reason I go there is that its close to my work. I usually ignore and get my stuff and leave, but today I had to reach to this portal because of the workers unprofessional attitude and manner and the way she was dealing. I had a coupon for a signature latte for $3 I presented it to her and she rudely ignored and told me it cannot be applied, and when I told her why is that she said no I don’t know so you have to pay full price because you always give us coupon or get free stuff and my boss doesn’t like this( free stuff is from the points I get when I spend money) . When I told her i am spending money and paying full price so what makes you thinking you are doing me a favor, but she kept arguing and tried to disrespect me in front of the other people!!! I kept asking I need to talk to the supervisor but she kept avoiding me and making me pay full price or leave the store!!! Which I did and went to the other Dunkin that was few mins away and guess what they applied the same coupon that I tried using it in the first store. So they are basically stealing money by not applying the coupon or pretending the coupon isn’t valid!!! I don’t understand why isn’t there a person who is reading these reviews or a district manager. Makes me think they don’t care and ignore the Dunkin policy!!! I am attaching the receipt from the other store I purchased my drinks, which clearly shows the difference between the prices. It was supposed to be $10 with the coupon like it shows on the receipt but the first store was charging me $16 for the same product....

All these bad reviews and NOTHING is being done untill we stop spending our miney there that is anyway This location in the evening is the worst by far the donuts are always stale and the man that works there is rude and Unprofessional ordered an Avocado toast with bacon the man gave me 3 pieces of bacon which is ok but he cooked it down so small it looked like there was barely anything on it when i asked for a refund I was told I had to come back in the morning because the manager didn t give him the code so i told him to make the toast over then he proceeded to argue with me as to how many pieces the toast should get This man LACKS customer service and every time I write a review NotHING happens its ridiculous the ladies in the morning are great but that man at night needs to rethink his profession because he is not a customer service person and should be retrained especially since he is not trustworthy enough to be given access to make a refund What kind of...

Customer service is so horrible they never get your order correct and also hand you unsanitized sticky cups and when you ask them to clean it properly or correct the drink that they messed up on their end they give you a nasty attitude this is the 4-5 th time going and the lady at the register today at 9am 4-14-25 always give people hard time to enjoy their breakfast i started off my day great and left out the store very upset because the lady made my drink wrong a drink I always order that I know how it supposed to taste I kindly asked her if she can help me she was talking about me in a different language not knowing I knew exactly what she was saying and I just don’t understand why they hired people that makes people day horrible, bad customer service they will never see me in...