Luigi's Pizza & Pasta — Restaurant in New York

At first, I loved and recommended this place. Then recently, I noticed how every time I called it wad busy then the guy would put me on hold for 3-5mins. I live .3 miles from this place and waited a minimum of an hour to get it delivered, hence it was always around 6-9pm. I usually ordered gyros and/or pasta. The last couple of orders, I got no utensil or napkins. I called the first time since I ordered pasta and asked for the manager since the guy kept talking back to me as if he didn’t understand what utensils were. I explained and asked for the managers name but he said the manager wasn’t in. The manager called and decided to deliver them. Great, but really? In another instance, I called a few times and I was placed on hold again. After waiting an hour for my food, they luckily forgot the utensil again. Great food but horrible service. In continuance, I called back and asked for them. He laughed and said “why you need them, you don’t need them.” Last time, I was put on hold like usual and had to cancel my order after waiting 1 hr 20mins. Wow! The delivery boy called after 10 more minutes, in which I explained I had cancelled the order. The restaurant called again to tell me not to call them 😳. You just lost a valid customer. This place got a star for the food because...

I would have given negative five stars if I could. This place is utterly horrible, and unprofessional employees. They made my order and then just left it in the oven for a long time without even telling me it was already finished and the place wasnt even crowded nor busy at the time, not even a line at all. Only one guy was polite and courteous when I came to this establishment several months ago. I havent seen him since. The girl behind the counter and the guy making the pizzas just stare at you like they are slow or something when asked if the order is ready. I will not be coming back here again! For what I had to pay for soggy pizza, the service should have been better. And the guy putting my pizza in the bag kept wiping his nose and face with the same hands he served my food with. Absolutely disgusting! I will avoid this place like the...

Realized I had ordered the wrong thing (online ordering shows a description different from what I received) and politely let them know I made a mistake and if I could have it remade the way I liked. Gave me a hard time and proceeded to tell me that’s not his fault I ordered it wrong and refused to remake it. Businesses’ customer service is so bad these days. Yes it wasn’t his fault but losing out on $8 once will get you more in return when the customer remembers your kindness and becomes a regular, versus you being greedy for $8 and ruining a customer relationship. Kinda silly considering this is my local pizza shop and I would’ve been here multiple times a week to support them but instead I walk further down the block to another pizza shop to give them my money. All of this for $8,...