Milk & Pull — Restaurant in New York

I come here almost every day and I’m really disappointed with the way I was spoken to today. I came in to get a bagel at 2 when they close at 4 (their kitchen closes an hour early, I know, annoying but whatever, but I was still in time) and when I ordered the girl behind the counter cut me off and said, in a super rude tone of voice, “no. kitchen’s closed.” I was really confused and looked at the clock on my phone and started to say, “don’t you usually…” but she just cut me off and snapped “we ran out of food. YEAH.” And just rolled her eyes and glared at me. I don’t know if the way I’m explaining it does it justice, and I get having a rough day if you were busy, but I just did not expect to be spoken to that way, especially by someone who sees my face almost every single day. I don’t know. I love their food and coffee but I don’t want to subject myself to that again so I probably won’t come back, which is super...

Found staff rude -- the barista rolled eyes when I asked her to heat up my lukewarm coffee as if it was an imposition. Then, as I was leaving (literally had my hand on the doorknob and was pushing the door open), I dropped my mask for 2 seconds to sip the replacement coffee to see if it was warm enough and she shouted with an attitude "No drinking coffee in here!!!". Not only was the comment out of place since I was clearly exiting the establishment, it was said in a rude way which was uncalled for. Additionally, I find it uncool to put people on the spot by announcing loudly, when you go to pay, "Will you be adding a tip onto your card today?". Get a tip jar and let people tip at their discretion. Don't guilt-trip them into it by posing a direct question. Will not be going back. Better off supporting the old school mom and pop shops that make...

On a positive note, the bagels are tasty. For me it’s the lack of customer service that bugs me. None of the workers smile at you or are particularly warm to you when you walk in. I usually exhibit better customer service skills than them (smiling, asking how are you) while they seem blatantly inconvenienced by you ordering something.

I’ll never forget last year I ordered one of their pricey sandwiches and the person just slammed down the sandwich on the counter without even saying anything. I asked “is this mine..?” And the person, annoyed, simply said “yup.” I should have just got a refund then and there but I was hungry and in a rush. I haven’t seen said worker there since, but it’s left a sour taste in my mouth every time I come back.

There are more affordable places in the area with kinder staff....