GNC — Local services in New York

I’m happy to see everyone else had a great experience with the staff I wish I could say the same. I have been doing keto on and off for about a year but within the last two months I’ve really stuck to it losing 40 pounds! So after a great vacation and not giving in to any temptations I was really proud of myself! But had a crazy craving for sour candy. So I did my research and found the brand smart sweets as a keto friendly candy. I found my local GNC and headed straight there! Everything was going great until I checked out and asked the man ringing me up if this candy was keto friendly. He rudely responded that I probably shouldn’t be eating candy while on keto. Ignoring the snarky comment he proceeded to say I should turn to fruits as a alternative. I educated him that on keto it’s not suggested to have fruit because they can be high in carb and sugar. (NOTE: the candy I was buying had no sugar.) I was then fat shamed with the horrible comment of “Maybe you wouldn’t have gained weight if you would have turned to healthy fruits before candy in the first place.” In disbelief and mortified I shut down but he proceeded to add that the quest chips I was buying were also a bad option. Saying “maybe you should try a protein bar over these chips maybe you wouldn’t have gained weight.” He was clearly in denial and proceeded to bag everything up, smiling, and told me to have a good day. Um I never ever want to come back to this store. I’m close to my healthy goal weight and to be fat shamed really was a trigger for me. Please educate your staff to be nicer to “fat” customers, who they have no idea what they’re going through. I didn’t even want to post this mortifying experience but was urged by...

As someone who has struggled with gaining weight while working out, and relatively new to going to the gym, I decided to ask an employee "Am I doing something wrong in my supplements?" Carlos helped me understand and how to effectively gain weight and muscle with my body type and lifestyle. He answered my questions with different supplements and protein, to the point of explaining supplements and brands that I haven't considered taking. He even said if I continue down the accelerated path of working out, that the GNC premium plan would help me save money, have free shipping, and would be a one time annual cost. I didn't feel pressured by Carlos to buy any products that he suggested. Finalizing my transaction he wouldn't accept a tip, and gave me a friendly fist bump on my way out. Carlos relieved the stress and confusion of buying from GNC, and I will be returning specifically because of how Carlos was to the customers. I hope that GNC management sees this comment to give a raise and promotion to Carlos because he is very insightful, super nice, and an incredibly helpful...

The store is in a convenient location. What I want staff at this store to do better is to not profile customers. I walk in the store, two workers at the counter and another assisting a customer. Once I walk in to get the multi-vitamins I get at this store about every month, the two at the register stop what they're doing, and follow me with their eyes throughout the whole store. I know exactly what I need so I'm not just meandering around the store. If there's a theft issue, that's why they have the camera systems. If a person doesn't need help, then it's not necessary to hover around them, and constantly change your position so they're not a customer anymore, but more of a suspect. I was not wearing baggy clothes or have a bag to put store items in, but the workers felt that they needed to change their demeanor and become loss prevention associates without cause. I don't think all customers are treated this way. Do better and I've complained...