Motto To Go — Restaurant in New York

First time customer excited to try the new halal fusion food spot in LIC. Online websites didn’t mention there’s no seating. We realized when we got there but said no problem we’ll take it to go since we’re already here. At the kiosk, they were sold out of an item we wanted, at 8:20pm. We said that’s fine, ordered some other things and the system “estimated” 20-30 minutes wait time. Alright, cool, we’ll take a walk in the meantime since the weather is nice. Took a walk around the neighborhood, came back 30 minutes later, but didn’t receive a text yet saying our order was ready. So we said fine, let’s STAND and wait in the cramped hallway food pickup area. The screen in the corner shows the (many) orders and if they’re “Ready” or “Still Cooking”. Our order didn’t have a time estimate, but simply said “Delayed”. It’s not a typical “restaurant” so you can’t even ask someone what’s going on. In the end we waited until 9:41pm to get our food. Too many orders and not enough people working I guess.

TL;DR - Not worth it. Eat at home and save yourself some time, money,...

We placed our orders thru chow now. Upon arriving, I wasn't aware it's a locker service. Our order was listed on the screen as "delayed," but within 10-15 min of waiting, it switched to a locker number. I was able to call the number online for the restaurant & the guy was super helpful in helping me get my food. I can understand why it could be confusing, but the man on the other line was very attentive on how I could receive my food.

Us, as a family, like dark meat, so would've preferred that for the chicken bites. But overall, give it an 8/10 for flavor & crunch. Burgers ordered were Lomo & Bulgogi, meat was cooked well & flavor was another 8/10. Fries order was a big decent size.

Overall, experience was confusing at first, but once you understand the process, it's not bad. Because of the wait, the food got cold, hence the 8/10. Otherwise defintely...

I’m very disappointed at this place. Trying to find a last-minute quick eats that ended up taking about 35 minutes tops. You can’t order from the register you have to do it from their website. The amount of money I have spent for this spot is crazy. Also I purchased french fries that cost $4 which surprisingly looks like a kids meal lol. I was so furious omg. From a person who’s a foodie that just wanted to try a new place turns out to be trash. So do me a favor save yourself from making a trip to all this hassle. Definitely...