NEW HONG KONG KITCHEN — Restaurant in New York

I called my order in 27 mins before closing and when I got there 4 mins before closing , the lady try to argue with me saying I didn’t order and they are closed now . The guy confirmed that I did order since he was the one who took the order and apologized but also maintained they closed . Unfortunately I left my keys on the table close to the counter so I went back hoping they’re still cleaning up so I can get my keys . As I turned the corner I saw the door was still open and not only that , they were 2 customers waiting on food while the guy was busy cooking making the orders for the customers but , I was told they are closed and they already turned everything off and I was nice to say don’t worry I understand because I used to work at a Restaurant and I know how it is when everything is turned off . A while back I went in 15/17 mins before closing and the lady told me they’re closed . Great job guys . I know 1 order wasn’t worth your time to make even though I placed it 27 mins before closing and lived 2 buildings down Thieriot Ave . I guess the place ONLY appreciate customers who order on a daily basis and also, customers who ordered a lot . Remember every penny you make to cover your expenses and as a profit is because of ALL the people who bought food . It shouldn’t matter how often or the amount of money they spent . All should be treated the same way . That’s discrimination service you are providing when you be so openly selective choosing which customers . I WOULDN’T recommend my worst enemies to get food from this place even if they are starving and dying of hunger . Keep that attitude up with being selective and discriminate is very bad for business . Good luck keeping your door open for business with that kind...

The dude that answers the phone is rude as all hell. Terrible customer service. The guy clearly doesn't understand English. I speak with proper grammar so maybe it threw them off. Who knows? Their menu also claims that they deliver by car. I'm here to let everyone know that is not true. You could live 2 minutes away and they still won't deliver. I was exhausted from work and didn't feel like walking the 4 blocks. I waited over an hour just to be told they don't come my way and they don't drive. They said they have a bicycle. I told them that I'm not trying to hear none of that because I've ordered from there before. Besides, their menu says they deliver by car. They said I'm too far which is a lie. They're only 5 minutes away from my house. Also, I live in a private house on a pretty decent block so it can't be my address. I've ordered from this place several times and all of a sudden they can't deliver my food? I made it clear to the dude on the phone that I'm going to give them a bad review. Here it is.

Oh and yes, that's my finger in the photo because I had to point out that their menu says they deliver by car. This restaurant is a...

The food here is absolutely disgusting. I ORDERED SHRIMP FRIED RICE WITH BONELESS SPARE RIBS. WHAT I RECEIVED LOOKED LIKE DOG FOOD. CHIPS OF BURNED MEAT, THAT TASTED BURNT AND WERE HARD TO CHEW. THE TASTE WAS AWFUL. THE RICE AND SHRIMP WERE NO BETTER. THE SHRIMP WAS NOT CLEANED AND THE RICE.LOOKED OLD. I ASKED FOR EXTRA OÑIONS AND BEAN SPROUTS HAD 3 PIECES OF OÑIONS AND NOT 1 BEAN SPROUT. I THEN ASKED FOR A SHRIMP AND BROCOLI AND GARLIC SAUCE, AGAIN THE AHRIMP WAS NOT CLEANED AND THE BROCOLI DIDN'T TASTE TOO GOOD. WHAT RESTAURANT DOESN'T CLEAN SHRIMP AND SERVED CUSTOMERS FOOD WITH SHRIMP POOP??? FIRST TIME ORDERING HERE AND DEFINITELY...