Nino's 46 — Restaurant in New York

I am an ambulatory wheelchair user. When we arrived, the restaurant did not have a handicap accessible entrance. The only way into the restaurant is by a short staircase. This type of issue isn’t uncommon in old cities, but it is uncommon with public restaurants that have been fully renovated Since the American with disabilities act came out more than 20 years ago, which would include Nino’s. There is room for a ramp, which I would urge the owners to do as there is no grandfather accommodation for ADA with public restaurants (something that I will also be reporting). My sister and her friend carried my wheelchair down the 4-5 steps so that I could come inside with my chair. I sat back down in it. The next part still upsets me.

Upon noticing us, our server came up and made a comment that “this isn’t really the restaurant for that type of thing” pointing to my chair. I kinda laughed, and shrugged it off and said yeah New York City isn’t the most accessible. He led us to a table, and said ‘it’s a good thing we don’t have many people in here today because otherwise we wouldn’t even seat you because we have no room for you’. (It was 2:30pm and EMPTY). This is also completely untrue, while the restaurant is small it is not small by any New York City standards, and there was no reason to make somebody who is in a wheelchair feel completely unwelcome in a location. My chair is small and narrow, and can pull under any table. It can also be stored. I have been to so many places and no one has ever told me that I wouldn’t be welcome when they are busy because of my wheelchair. Kind of upset, I shrugged it off as he continued to mumble, didn’t say anything again and sat down with my family, and ordered our food.

Food arrived (4 entrées, 2 apps), including a sandwich that I ordered. Side note in pricing: a lunch chicken pesto sandwich and a glass of Tap water cost $30, tip was included in bill. The food was nothing special for the cost, decent flavor but nothing that in particular that I remember about the sandwich. My niece did enjoy her GF noodles (which was the main reason we chose the location, so that’s a plus). Overall food was 7/10.

However, I was very taken aback by the waiters attitude once again when my sister and her friends food arrived. Friend ordered eggplant parm. Plating was beautiful and she took a very excited bite of the eggplant, and looked up with disappointment and said ‘it’s cold’. The pasta was hot, but the Eggplant either did not get to temp in the fryer or sat too long before being plated. Waiter came by a few minutes afterword and asked how it was.

I’ve worked fine dining, I’ve never seen a response like this. The waiter immediately began arguing with her; she asked if it could be heated up and he oddly assumed meant microwaved and went on a rant about how they don’t use them. This continued on with him lecturing that there is no way the eggplant could be cold because it came straight out. He then said he could remake it, but by this time we felt extremely uncomfortable with the entire experience as he went on about how the drop time was only 60 seconds (for reference, it was a 2.5 min cook time at our restaurant, pan fried).

We ended up paying for the full meal (including cold plate) and the added 25% gratuity on the receipt and CC charge. He left the table mumbling something under his breath, we all checked eggplant, it was absolutely cold…

Obviously, I wouldn’t go back as I never felt welcomed in the first place and wouldn’t be able to enter it by myself with a wheelchair. It was one of the few times I have ever felt that I was being discriminated based on my disability and mobility. I hope this long but honest review serves as a warning for all those with hidden and unhidden disabilities who are considering this location based on its GF menu.

TLDR: Disability discrimination (not accommodating and intentionally rude regarding use of wheelchair), over priced, rude...

Having grown up in an Italian household, I have always said that momma's cooking is the BEST, but after having dinner here, that statement is no longer true. This place deserves 6 out of 5 stars because everything about it is excellent. The service: excellent. The atmosphere: excellent. The food: excellent. Let's start off with the service. The staff here is incredibly friendly, and went to incredible lengths to ensure every customer had a great experience. The family at the table next to us had their a mistake with their order, but before they could ask to have it fixed, their waiter was in the kitchen asking the chef to fix it. The staff is dedicated and seem like they want to work there. They're exceptional. Now let's look at the atmosphere. This place is a really small restaurant, and if you blink while you walk down 46th Street, you may miss it, but don't let that fool you. Once you step inside, you'll find the skinny, dimly-lit interior to be quite spacious. The music easy to talk over and the smell of pizzas cooking in the back makes for a nice experience. Finally, let's look at the food. Let me start off by saying that the food here, is more than food, it's an experience. My father and I started off with the calimari, and as you would expect, it was pretty good. Next we moved on to our main courses. I ordered the fettuccine. It came in a lovely cream sauce with a lobster tail and a couple of HUGE pieces of shrimp. Also, the pasta was made in house. Every single bite of this dish was incredible. I was left scooping up the remaining sauce and eating it because of how good it was. Don't let the $30 price tag fool you. It is worth every bite. For dessert, I had the nutella brownie. This like the calimari and fettuccine, was incredible. The food here is exceptional, and it's worth every cent you spend on it. This place on its own was a highlight of my trip to New York. It's truly magnificent. The only disappointments that I have is that I live far away from it and that I can't give it more than 5 stars. I have one...

I don't normally leave reviews but I must. I had their lobster pasta dish and it made me phyiscially ill the next day. There were some indicators that this dish was cooked poorly but l ignored it because I came to Nino's 46 to meet up with an old college friend so the food wasn't my main priority. Some indicators were that the lobster had a terrible odor and taste. It tasted old and had a smell like it's been sitting out. The dish overall smelled overally like fish and the pasta its self was over cooked which you can tell from the photos. It appears mushy in the photo. I didn't finish the dish. I still paid and tipped because I'm not a stickler. My only reason for leaving this review is because the next day I got physically ill. I called to request a refund of just my dish and they have been dogging my calls. They keep telling me to call back the next day. Or they say they will call me around closing time because they are busy. I have never gotten a call back. It's been almost 2 weeks of this back and forth. I literally just want a refund for my dish because I paid for something that made me ill. Please call me back. Thank you!

REPOST Repost because someone said the owner said he would refund me if deleted immediately( I deleted and called back) in the call they said, I had to wait another week. They were bribing me to delete the review to get my money back. Monday or Tuesday I will delete because that’s when they said my refund will...