Pakshala Restaurant & Grill — Restaurant in New York

I was taken aback by how the lady behind the counter was more concerned with her personal video call than packing up my order and processing my payment; my order was sitting there (I ordered by phone in advance for pickup, during which the lady taking the order seemed distracted and irritable) and she took her time attending to her video call, with her phone propped up on the counter, before finally slowly packing the items up as I stood there waiting to pay for my order. It seems this is the norm unfortunately, and perhaps these personal distractions are the reason I wasn't given the samosas I ordered when I came a previous time (although when I came a few days later they did give them to me). While the workers and the manager here generally seemed nice, this is another incident of terrible customer service.

As for the food, I thought it was fairly decent. It is standard Bangladeshi style food (even their "Indian" and "Western" dishes), and if you like Bangladeshi food, then you would probably also enjoy the food from this restaurant. I ordered chicken biryani, pakshala mixed grill platter, samosas and naan. The samosas were very tasty.

I appreciate how this restaurant is open late, unlike a lot of other places.

I did not like how they changed additional fees for paying by...

Before i share any opinions, i just need to inform you that i am bengali, and I've tried all the places that serve bengali food in the area, including Jackson Heights.

With that being said, i can not express how much better this place is compared to other Southeast asian restaurants. They specialize in a few items, but those items are made with top-notch ingredients, and the chef knows what they're doing.

You have to try it for yourself to be able to understand. Granted, you have some experience with bengali food.

The prices are also competitive and in some areas undercutting the rest of the chains, for example, the mango lacchi. Please try their biriani. It is the perfect texture and taste.

Not to mention the staff who give you the deshi experience which can't be said about...

We came in from Virginia for weekend trip to NYC. My husband was craving some authentic Bengali food so we took short sub ride to Jackson Heights We chose this restraunt based on reviews and how the clean and cure interior. We were greeted very warmly and the menu was reviewed with us. We selected chicken curry, mughlai paratha, channa dal, and dal puri. The food was outstanding; spicy without being overwhelming, incredibly aromatic and filling, the partha was fresh and delicious. Service was attentive during our entire meal even though they were very busy with all tables full and constant walk in traffic. I...