Panera Bread — Restaurant in New York

This has already been a Panera Bread with major problems, stemming from the terrible management.

We got delivery from here last week and half our order was missing (I ended up sharing my lunch with my partner).

I decided to come in after picking up an Amazon package, and despite it not being very busy, I waited 25 minutes for a cold sandwich and some soup.

Even though it was a dine-in order, I discovered I had no spoon. So I went up and waited almost five minutes for someone to see me so I could get a spoon.

Instead of simply handing me one, the manager working this Friday afternoon decided to “educate” me on NYC’s utensil law. That I have to specifically request them, and pointed to a sign that was specific for take-out and delivery.

I told her that I ordered my food to dine-in, and she said it doesn’t matter. The law is very specific that I have to request it.

I said that was wrong, the law is specific to take-out and delivery only. She insisted she was right.

When I showed her the law, which made it clear it was ONLY for takeout and delivery, she just told me to basically get lost.

On top of that, an employee arrived on an outdoor scooter, and rode it across the dining room floor and stopped in front of the drink machine, so he could chat with the kitchen before going to work. I had to wait for him to move so I could get something to drink, and the tire tracks are still...

I'm going to give this location a one star. I never had Panera i saw a commercial that made me crave the new Asiago Roma chicken. I walk into the store and I don't get greeted as I'm standing in front of the register. I walk away to look at the poster advertising the bagel sandwich I came for , I again walk towards the register and the employees are just talking among each other not acknowledging I'm there to buy food. After 2 min of standing and not getting acknowledge, I simply just walked out . Sadly this item is a limited time item and I might not ever try it. And simply might never try Panera again. Please the upper ups ya have to do something about this and not sweep this under the rug . One customer not buying might not matter but if becomes a domino' effect and one turns into 2 and 2 turns into 4 and...

There is a saying “If it ain’t broke; don’t fix it”! Panera has ruined my favorite sandwich! The Mediterranean Veggie! When I tell you that I had a true love affair with this sandwich before they changed the bread I am telling you the whole truth! And btw I am not a vegetarian but the sandwich was just so freaking good with that Thick sliced tomato basil bread that uniquely had a honey crumble on the crust that absolutely teased the pallet! Of course when I got it home I tweaked it a bit adding mayo and toasting the bread but I digress… Some smart ass decided to make it “healthier” & change it to a thin sliced version that seems to be missing the honey on the crust so it no longer has that lovely harmony of flavors. Who asked you anyway! It’s already chock full of veggies! Dang! I hate y’all for this! I...