Popeyes Louisiana Kitchen — Restaurant in New York

This is the worse not only Popeyes I have ever tried ( I have give it a few tries since they open), and the worse fast food restaurant in this area!! Every time I go order it’s a minimum 45 minutes wait for your food!, last week we had to wait exactly 1 hr for some family meal chicken bowl, because they did not had “chicken”!?? Ain’t supposed to have chicken? Isn’t that what they sale??!!Also they never have coleslaw “NEVER”, it doesn’t matter what time is it, oh, and I have never been able to buy a chicken sandwich in here! Today, my husband went once again, it was exactly 9pm and it says that they close at 11pm.., guess what?…you guessed it!, they had absolutely nothing and when we asked they were like, “ oh you’ll would have to wait a little bit..”40 minutes”?! No thanks! They were already cleaning and putting everything away rushing to go home! I really would like to meet the big boss from this restaurant and see his/her face and ask if he/she are proud of his/her restaurant ? Everyone should get fired from these restaurant staring from their Supervisor(s) and or Manager (s)!! Matter of fact, CLOSE THE WHOLE RESTAURANT already!! Completely unacceptable...

I’ve ordered here many times through uber eats. I’ve always called right after I placed my order to ask if I can change something and they were always so kind enough to do so. Today was a different story when I called first of all the way the lady answered the phone “Hello” as if she wasn’t at work I had to ask if it was even Popeyes. When I explained that I placed an order she answered “ ok .. what’s the problem” nothing professional about the way she answered the phone or the “what’s the problem” response. THEN when I asked to see if they can change something she said they can’t modify orders. I explained that I’ve ordered before and it was never problem and I understand rules are rules but some type of Courtesy would’ve nice to say maybe “ I’ll do it this last time but next time we won’t be able to do so because we aren’t allowed to do this” being that I did explain I couldn’t even cancel the order due to Uber eats charging fees to cancel. I guess some ppl just don’t have heart to give good customer service or they hate their jobs who knows , just don’t take it out on the customers. You should makes us want to come back , not make us leave nasty...

I personally worked at this location. This franchise is a huge SCAM!!!!!! And corporate Popeyes is aware and just doesn’t care. The owners do everything they can illegally with no problems. No one stops them!!! The employees never get paid on time but the undocumented workers in the kitchen get paid on time every week the highest paid cook makes $1300 a week working from 9am-10pm with one day off a week!!! Can you say breaking labor laws?? So if you go and the employees are mad they weren’t paid yet or their checked bounced and have to get paid after the undocumented workers. They hire children and then give them 40 hr work weeks!!!! Popeyes corporate obviously doesn’t care about all the illegal things this franchise is doing, because they let them continuously break every labor law they come across. They don’t even have labor law posters up, like come on !!! They deserved to be shut down every other day some entity(lightbill, rent) is coming to collect thousands of dollars they are owed. They are horrible business people!!! My last day was nov 20th to this day I haven’t received my last two checks. That’s also illegal I can go on and on about this...