Prima Pizza — Restaurant in New York

I'm writing a review, to bring light to the unsatisfactory customer service i received from Prima Pizza WOODHAVEN. I went into Prima Pizza Sunday 9/29/2024 @ 650pm to order a large meat lovers pie, Upon ordering I told, by the gentlemen behind the counter that it would be 20 minutes for my pie, because they had other orders in front of mine. I then stated to the gentlemen "that's fine, just let me know when you gonna start preparing it so I can explain to you how i wanted it. The gentlemen behind the counter says "OK will do". As this was happening a second gentleman who was behind the counter approached me and said what is your order, I gladly stated to him that I had already given my order to the original gentlemen who told me it would take 20 minutes who was actually making pizza pies at the time. Upon speaking to the second gentlemen I began to notice some sort of displeasure coming from him in my direction. I just ignored it and then began to stand directly outside the pizza shop and wait to be notified that the are beginning to prepare my pizza so i can give them special instructions on the pie i had ordered. Upon realizing that i have not be notified i returned inside of the pizza shop to be told by the second gentleman that my pizza was already made and that its to late to add any special instructions. I found this to be confusing because I stated to the gentleman who was making the pie to please notify me when he began to prepare it, so I can explain the way I wanted it prepared. Then immediately the second gentleman began to state to me that I did not tell him and that its too late, but I told him that I had told the person who was actually making the pie to notify me, so I was confused that I had to tell a second person as well, being that I had not seen the second gentleman making any pizzas anyway and he was on the phone when I ordered the pie originally. His demeanor was very annoyed and upset no matter how much I tried to explain "He stated I didn't tell him so its to late" I again reasonably tried to just simply explain to him that there had to be some miscommunication or misunderstanding, and instead of being disgruntle and annoyed we can try to be more solutions driven so we can solve the problem. He continued to not hear and ignore me and state there was nothing he can do. I found this very unfortunate because I just moved to the Woodhaven area and really enjoy their pizza, but after that encounter with that second gentleman, and after seeing other reviews complaining about the same treatment at the counter. I felt obligated to at least bring attention to this staff member. I hope he is related to the owners because he truly has a terrible customer service attitude, and I cant understand why he would be at the counter representing the business with that type of attitude. Like i said " I think he must be related to the owner because he sure acts like it." So if the owners read my review, and would like to check the cameras I was there 9/29/24 at approx. 650pm. Unfortunately I will not be giving any more business to Prima Pizza for such a rude employee, and uncomfortable experience. Which sucks because the pizza is actually really great, but that one gentleman at the counter, has cost them...

Prima Pizza is hands down the best pizzeria I have ever had the pleasure of dining at. From the moment you walk in, the warm and inviting atmosphere welcomes you in and makes you feel right at home. The staff is incredibly friendly and attentive, always making sure your dining experience is top-notch.

Now, let's talk about the pizza. Specifically, the Buffalo pizza. Let me tell you, this pizza is a game-changer. The perfect combination of tangy buffalo sauce, melty cheese, ranch and tender chicken creates a flavor explosion in every bite. The crust is perfectly crispy on the outside and soft on the inside, making each slice an absolute delight to eat.

I have tried many pizzas in my lifetime, but none can compare to the Buffalo pizza at Prima Pizza. It is truly in a league of its own. If you find yourself at this pizzeria, do yourself a favor and order the Buffalo pizza. You won't regret it.

In conclusion, Prima Pizza is a must-visit for any pizza lover. The Buffalo pizza is a standout menu item that will leave you craving more. Although whatever you end up ordering will have you coming back for more. Trust me when I say that you won't find a better pizzeria anywhere else. Stop by Prima Pizza Today and experience pizza perfection for...

👌🏼👌🏼👌🏼👌🏼The pizzeria has been there many years. I live here almost 40 years and I think it's been there before I was there or maybe about the same time. I can't complain the pizza has an old school New York Brooklyn vibe to it. And atmosphere is simple like back in the days there aren't any chargers that to charge your phone is just simple old school brown booth that you would find in the late '70s '80s. So far I've tried the mushroom slice cheese slice a Sicilian even though in New York we call them squares. But I grew up in sunset Park Brooklyn in the '70s and '80s because they were Italian they called it Sicilian so I respect it. Yes so far 100% on the money it's worth the money for less than 10 bucks you can't go wrong with a couple of slices and a soda or two Sicilians and a soda. I'm looking to to try the other things they have.👌🏼👌🏼👌🏼👌🏼. Unfortunately the food I have is so good I didn't take a picture of it maybe next...