Woodhaven Manor Caterers & Banquets — Attraction in New York

We recently hosted a Nikah ceremony in this venue and the service provided was extremely bad. 1.) There was another event going on the same time which was super loud and the people were so drunk, nasty and loud. I couldn’t believe how they allowed such an event to take place at the same time as a nikah ceremony. I understand that you have to book the full venue to make money but sometimes you should be considerate about what two events you are mixing together. 2.) They offered us a suite for the bride and groom which had no lock. Those drunk guests from the other event kept barging in the room without knocking and they were trying to fight saying that’s their room. The manager was the one who brought us in that room so I really don’t understand what the fuss was about. I left an expensive pair of sandals while changing into my heels and next thing I know when I come back IT’S GONE, IT WAS STOLEN. 3.) We had booked the venue for 100 guests which means we needed at least 10 tables for all guests to be seated comfortably . They provided us with 9 tables. Most of our guests were standing and when we addressed the issue they said they cannot provide any additional tables. FYI we did let the banquet manager know beforehand that we might have extra guests so they can make proper arrangements. They couldn’t even make proper arrangements for the actual number of guests let alone the extras. I am greatly disappointed, this was just awful. You all should understand that you’re taking responsibility of someone’s big day and you should be more aware of what’s happening in your venue. You can’t just disappear once the event starts. I wish I could take off...

If I could rate it a 0/5 stars, I would. This was the WORST service, experience, and situation I've ever dealt with. I feel like I have been robbed and scammed by these peoples.

To begin, the person in charge (Sangita) is unorganized, vile, and is money-hungry. Contract was tampered with. Here are a few reasons NOT to do business with them:

The rooms were FREEZING cold. Our poor bride was shivering.. We asked for the heater on, and still it's insanely cold. Such poor service, I wanted to leave instantly. The place was dirty! Fingerprints & dust on the cups, bathroom, walls. lights. Our guests were kicked out. They only agreed to open at 6 pm on the dot, leaving our guests in the freezing cold. Extremely disrespectful and the Sangita was inconsiderate and shouting at them. Who treats a human being like that? Strict rules: you canNOT use any irons whatsoever. Sangita waited till the last minute to advise us of this rule :/ How can a bride get ready?!? Communication was extremely off. She let us know we had the place from 6-12, then changing it to 6-11 on the DAY OF. This was brutal. We had to pay extra money just to keep our times. Food was cold and gross. We received unprofessional services. I barely sat down to eat, got up to dance, came back and food was taken immediately? C'mon, it's a party! I cannot eat in less than 5 minutes.

Overall, just don't do it. Dealing with these vile people stressed me out and robbed me of my money. I've never left a place where I instantly became sick physically and emotionally. DON'T...

Pure scum. We booked these guys last month (September) for our wedding on the 23rd of November; left a deposit and signed a contract. We just received a call from them today informing us that they had already booked that day LAST YEAR. Information they somehow failed to relay to us at the time of the booking and the month that passed in-between leaving the deposit and the phone call.

We called and spoke to some guy on the phone and his initial and only response was: "Take me to court." The phone call lasted all of three minutes because it was clear this clown had no intention of honoring the contract and basically told us to pick up our deposit and screw off.

I can't urge enough to anyone who reads this (and the other negative reviews left at the behest of this ownership) that you are taking a massive gamble from booking these guys for any large scale event. There are plenty of competing venues in the area who are less likely to pull this kind of nonsense. Please, do yourself a favor and avoid at all costs. You are doing yourself a disservice otherwise.

EDIT: The post below mine is ownership making a false review of their own establishment. The stupidity is off the charts as evidenced by: "There is always room for error in any event but they make sure that the customer."

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