Red Front — Restaurant in New York

I will not be going to this establishment again. Last night I brought a friend to the Troy Ny Red Front. She had never been there before and I was telling her their food was great and I always received wonderful service. I have not been to this establishment since before covid 19 so it has been a number of years. My friend was tired she had a long day and was upset so I wanted to treat her to some shopping and then a bite to eat. Our waiter was wonderful and friendly we put in an order for an appetizer, we also ordered lasagna and shrimp scampi as our respective entrees. The food came quickly however when my friend received her lasagna she was put off by its presentation. We also noticed that our plates did not seem to be very clean or they were very old with many water stains on them. My friend took a couple of bites of the lasagna and the way the meat tasted did not sit well with her. We kindly asked if it could be taken off of the bill as she was not going to eat the entree. Our waiter was wonderful and apologized. I really commend his professionalism. He went ahead to take the lasagna off of our bill. Not a minute later the Red Front owner came stomping over to our table very loudly asking what was wrong with the lasagna. My friend tried to calmly explain she did not like it and the meat in the lasagna tasted strange. The owner still in a loud voice with a reddened face proceeded to “educate” my friend by saying “Just so you know this is how Italian lasagna tastes!!” I didn’t mention my friend is also Italian. We were completely taken aback by this outburst especially since this was not a sirloin steak we were sending back.The lasagna I don’t believe was priced above ten dollars. We kindly thanked her for her rudeness and unprofessional behavior as she quite literally stomped off. It was embarrassing and it disturbed the tables nearby. Needless to say we payed our bill and tipped our waiter, thanking him for behaving so well in comparison to the owner...

There are a few really good Italian spots to dine at in the Troy,Brunswick area. But when it comes to pizza,and other Italian cuisine,Red Front in my opinion is Number 1,hands down.I did'nt utter,stutter,or mutter,its the place to be. They are always busy with a steady flow of consistent customers.There are frequent flyers,and new customers on a daily basis. The physical plant is always clean and in order.The customer service is top notch,and pleasant. The menu offers many options of appetizers,main meals,and beverages as well.Even for those of you who like to have a beer,or wine before dinner,there is a bar along with a dining area and banquet hall. The Red Front establishment and staff have taken into account the covid crisis,therefore safety measures,and ppe equipment are standard.Meal delivery is spot on,and your pizza is still hot when you get it. There are many choices of different kinds of pizza,including the regular pizza,and the majestic Cob pizza.For those of you that like to dine in,there is the blessing of adequate parking.Stop in or get home delivery,I'm sure...

I've ordered from red front for over 20 years I've always loved their Pizza tonight was one of the worst experiences I've ever had with people skills when it comes to working in a restaurant I waited over an hour and a half for my pizza which arrived cold the rest of my food was not with the order I called four times and was treated rudely on the phone every time and then called back the 4th time and told them I have my pizza you did not send my other items that I paid for he told me that wrap everything up they'll come get it and they'll make me another Pizza why would I do that I already waited an hour and a half for this pizza I think the whole experience was the fact that the gentleman I spoke to on the phone was very rude to me and I think if he could have been kind everything would have been fine I could have heated the pizza up in the oven the pizza was good once I got it warm but that doesn't take away the anger of him being rude to me...