Sabana Food & Drink Lounges

Worst customer service. Waitress name sounds like “Naty”, was extremely slow and didn’t know ANY answers to my question. She was more worried about sitting down with her friends and coworkers smoking hookah than to attend to customers. I asked for wings quesadilla and chicken Sandwich. After waiting 45 minutes for the meal she only brought my chicken sandwich. after finishing my meal I waited more and more and still no wings or quesadillas. Food was nasty. Waitress never asked my husband how does he want his churrasco she just brought it out burned and tostones were old. Food is definitely garbage here. I’m pregnant and frustrated at this point and had to get up and find her smoking hookah. I then asked where’s the rest of my order which she replied that she thought I didn’t want it anymore. I was confused because never did I tell her I didn’t want it. I mentioned it for a reason. I didn’t want to wait another 45 minutes for the meal so I asked for check. A woman described as Hispanic, bigger set, black bun came over with the check and asked what’s the problem. I explained and she immediately said well you said you didn’t want the food anymore. I never said this and she wasn’t there to know what was said so I already saw she was being biased. I then said that I actually did order and these girls are saying otherwise to not look bad instead of apologizing for not doing their job correctly. My husband then told her that the waitress is smoking hookah and might be feeling the effects since she was doing a bad job waitressing. The lady then said “ she’s not high of the hookah you guys are” I felt so disgusted with that because I am pregnant we didn’t smoke or drink. We saw the waitress smoke so what he said is valid but the lady with the bun come and initiate that we’re the ones high is highly disrespectful since I am pregnant. I know many people and will definitely let them know never to go to this place: also I will post this experience on all my discuss media. THIS PLACE IS HORRIBLE CUSTOMER SERVICE!!!! And the lady that came up her name may be Monica but I’m not sure. I will follow up.