Singas Famous Pizza — Restaurant in New York

We had heard a lot of praises of their pizza, so we finally decided to try it. Did it taste good? Yes, wasn't extraordinary but definitely lighter and fresh than the usual NY pizza. However - was the pizza worth the absolutely awful service we got? No. I wouldn't go back here. I get it - they are famous and keep busy. Firstly - we get there and the person at the front continues to attend deliveries and take-outs for about 10 minutes before even addressing us. Then, a second staff member (employee 2) comes up to finally take our order. We are told it will take out 15 minutes and we patiently wait. It has been 20 minutes now so we go up to check on our order, we are told it isn't ready yet so we wait again. Now it has been 30 minutes and we go and ask again. The first person was also handling giving out orders and he got so involved with other things that he forgot our order was ready and never called it out. He finally checked again after we repeatedly asked about our order and reminded him what it exactly was. He realized that the order has been ready for a while now, surprise surprise. He hands it over. We take the first bite and the pizza is hard and luke warm. Definitely not the experience I was looking was for which I decided to travel this far. We complaint about this and they heat it up for us - sure, the pizza is hot now but due to double cooking parts of the crust was hard as a rock. If I wanted to eat stones, I would pick one up from the street - not pay for it. The only reason I believe it deserves 2 stars is because their pizza was actually good and they tried to rectify their mistake (even though it didn't help much). I strongly believe they need an increased number of employees and better coordination and distributions of tasks between their staff. I would expect one cashier at the register at all times. Hopefully, this improves...

DO NOT ORDER FROM THIS PLACE. THEY ARE UNPROFESSIONAL AND CARELESS I PLACED AN ORDER ONLINE AT 5:30PM I DIDNT RECEIVE MY ORDER UNTIL 7:45pm AND IT WAS THE WEING ORDER. WHEN I CALLED TO EXPLAIN THAT I WAITED FOR ALMOST 2 HOURS THEY TOLD ME ALL THEY CAN DO IS RE-SEND THE RIGHT ORDER WHEN I ASKED HOW LONG WILL IT TAKE THEY SAID THEY WERENT SURE. I THEN PROCEDED TO ASK FOR MY MONEY BACK BECAUSE I REFUSE TO WAIT ANY LONGER AND MY KIDS WERE STARVING AS WELL ISAAC SAID “YOU CANNOT HAVE FREE PIZZA” I PAID FOR MY PIZZA AND GOT THE WRONG ORDER- COMPLETELY WRONG ORDER I THEN ASKED TO SPEAK TO A MANAGER AND HE SAID HE WAS OFF TODAY. HE SAID THE ONLY THING HE CAN DO FOR ME IS RESEND THE CORRECT ORDER BUT THE DELIVERY GUY HAD SPECIFIC INSTRUCTIONS OF MAKING SURE THEY TAKE THE WRONG PIES BACK. NOW MY QUESTION IS WHAT WERE THEY GONNA DO WITH THE ORDWRS RHEY TOOK BACK GIVE IT TO THE NEXT DELIVERY PERSON THAT ORDER IT. MY PROBLEM WASNT GIVING IT BACK MY PROBLEM IS HAVING TO WAIT AGAIN FOR ANOTHER TWO HOURS. I DONT RECOMMEND THIS PLACE DO NOT ORDER...

Used to order from here when they had the buy 2 any topping pies and get a 3rd cheese pie free. Well, since they re-modeled their stores, and added some fried chicken and mini burgers to their menu, they no longer offer the buy 2 pie and get 1 free. Their Slice and Seamless, GrubHub account does not even list the new menu or the buy 2 get 2 free. When I asked the people at the store, they told me I had to order from their website. Great, another place to give out my personal information. Singas wants their customers to sign up to their website to order and use their method of payment. Sorry, but I rather order from Seamless, Grub Hub or Slice which also offers other restaurants as well. I also have options of paying by PayPal, Google Pay and lastly and not preferred credit/debt. Their website does not even look...