Louvre Hotel NYC — Hotel in New York

DISASTEROUS!!!!!!!!!!!!!!!!!!!!!!! My wife and I were looking for a nice hotel offering a whirlpool tub in the room to celebrate our 34th anniversary. The lobby looked nice, but things went downhill very quickly. The so called parking lot was full and we had to park partially in a driveway and pray that we did not have a ticket on our car windshield in the morning. When we get to the room and open the door of our no smoking room, we are overcome by the heavy smell of some sort of drugs that were smoked in the room. It was so bad that they disconnected the smoke detector. We were going out to eat, so we opened the windows and left the exhaust fan in the restroom running in the hope of eliminating the smell. When we returned the smell was bearable, but still unacceptable. We did not want to cause problems, so we didn’t bother hotel management at this time. We then find out that they do not have ice machines accessible to the public, so we call the front desk for ice. Half an hour later I call again for the ice and it finally gets to us in another fifteen minutes. We now are observing the small, but usable whirlpool tub. It offers a remote for music, and massaging sprays all around the walls. All of which do not work. We ask about this and are told that the room does not include these amenities. By now we need more ice and the very same thing happens again. We wait for more than half an hour, we then call the front desk, and we receive the ice in about fifteen to twenty minutes. We now try the tub. We fill the tub, get in, but the water is not hot enough. When we try to let some water out to add hot water, we find that the water is not going down. We waited about half an hour to make sure that it is not just a slow drain, but it had not gone down. So again we call the front desk. This time we wait about forty five minutes, and again we have to call a second time to get someone up there. They finally realize that we are not happy and finally offer us another room. It is now after midnight and we our celebration is impossible to enjoy. They show my wife a similar room and it appears that this couple had similar issues. They had just left as well. The tub was still full of water, the room was a mess, and they told us to give them a half an hour to get the room ready. At this point we were both too tired to wait and felt that this room was not going to be any different. We just wanted to get our money back and go home. We expressed this to hotel management and they refused to issue a refund and told us to take it up with the hotel manager tomorrow. With that, we grabbed our belongings and left. This was by far the worst hotel experience that we have ever had. We went back to speak to the manager. At first he said that if we came to him as soon as we got to the room, he would have given us a full refund. Then he said that we were only entitled to a partial refund because we spent some time in the room. Then he again changed his story when we demanded a refund stating “we do not give refunds to anyone! Not even my mother would get a refund!” STAY...

Stayed at this hotel past two days. The first night we got a room on the first floor with jacuzzi. The conditioner sounded like we were on a concert. We couldn't hear the TV. That's how loud it was. What else could you expect from an old huge piece of plastic. We turned up the volume to 100(!!!!) on the TV to be able to hear at least something. We couldn't sleep the whole night cause of that noise. We went for dinner later that night, when we were back it took us 15 mins to open that door. Something went wrong with the lock. ALRIGHTY. The next day we politely asked for another room. Why didn't we do that earlier? The guy claiming to be a manager (extremely unprofessional) said they had NO rooms. We didn't insist and let it go, and went back to our noisy room. The next day we got a room with a better TV and properly working conditioner. We were happy. In the morning, as I woke up, I went to the bathroom and guess what I saw there as I turned the light on. A HUGE roach. Yup. A GIANT roach. Not the one that you see once in a while. But the size of my finger (I think it doesn't really matter which finger to understand how big it was). I stormed out of the bathroom and told my boyfriend about it. He went in and said that it was gone already. I didn't enter the bathroom ever since then. We were already late for our checkout. When we were checking out I was going to keep all the complaints to myself. I was REALLY trying to be nice and give no hard time to the lady at the Frontdesk. As we were leaving, the lady gave us our deposit back. Instead of getting 100$ that we left 2 nights before, we received 75$ instead. The lady said, "I'm sorry, but you are late for your checkout. I took 25$ off your deposit." That's when I got mad. I told her everything we have experienced in that hotel for the past two nights. She said "I'm sorry, but there's nothing I can do to control the roaches. They are everywhere. You should have called us and we would have helped you with that. And about noisy AC and quiet TV - we didn't have other rooms for you. That was the last one." WOW. Seriously? Customer service? He seemed so careless. I asked for an email so I could contact owners or customer service, she gave me reservations email. I asked for a manager, she said she's a...

Where do I begin. Let's start with check in. I booked this hotel for my disabled U.S. Army Vet brother and specified ADA accessible.

Day 1--

Prior to his arrival, they gave away the 1-accessible room they had available. He had roam NYC from 10:00 a.m. to 10:30 p.m. trying to find a hotel; all booked.

They said, "We cannot accommodate people with disabilities." So, he called me upset. I tried to speak with the clerk, but she screamed, "I've been talking to your brother for 3 hrs. We cannot accommodate a person with disabilities."

Does the Federal & State Government know about this place. They will now! Hello, there are specific laws that call for all hotels to be handicap accessible.

To add insult to injury, they sent him on a wild goose chase to find accommodations. Mind you, this reservation was booked 3-weeks in advance. He is paralyzed on his right side. He has 1-arm and he wears a rt leg brace to keep him vertical.

Even though they could not check him in nor accommodate him, they blocked his credit card for the full 7-day stay.

Since he could not find a place to sleep, his son drove him back to the hotel & they claimed to have moved someone out & gave the accessible room to my brother.

Day--6

Yesterday, he asked for clean sheets for the bed and they said, "Aren't you checking out tomorrow?" They never brought the sheets.

While he was out, they picked up his towels. When he requested towels they told him they only give a certain number of towels to the guest and that he needed to trade out his old towels for new one. Well, they already entered the room and took them. No fresh towel to shower with.

Day 7--

When his son tried to pick him up, the staff blocked the handicap parking with a company truck and refused to move out of the handicap space. The price was $1400 for 7-nights.

People, stay here at your own risk. Dealing with these people wasn't worth having a stroke. Needless to say, I do not recommend. This is why I always stay in...