Super Pollo — Restaurant in New York

I would absolutely give this place 0 stars if I could In short: flavorless, rude, and food isn’t fresh (especially the fish and plantains) #1 rude manager- we originally ordered with a sweet server but she asked the manager to come because her English was limited. Understandable, unfortunately the manager is incredibly rude. I asked if I could have a fish burrito, and he said “NO! NO WE DONT DO THAT! NO, NO” with no recommendation or anything. When I asked if I can just avec the burrito with no meat then, same response. Ok. But then the person I was eating with ordered a rotisserie chicken and a side of guacamole to this manager. He said ok, then I saw him send another server back to us to tell us no we can’t get a side of guacamole. Only guacamole WITH tostones or WITH chips. Weird inflexibility again, so we got the tostones.

#2 We make tostones all the time and have them at several restaurants. These were the most disgusting ones I’ve ever had. They’re not fresh (they taste heated up), there’s no salt on them, and they’re dry. DRY like I don’t know how it’s possible to have plantains with no moisture

#3 the rotisserie chicken was dry, the only good part about it was the skin

#4 the guacamole had absolutely no flavor

#5 FISH- I got the breaded tilapia since everything else was being met with yells and flailing hands. This was so bad. So bad that there’s not much I can say. It tasted FREEZER BURNED. 😭 it was the worst fish I’ve ever had. It tasted distinctly like when you have fish sitting in the freezer for a long time and cook it, but that freezer burned taste can’t be removed. Completely not fresh, completely disgusting.

Please avoid this place, I wish we didn’t come here. I’ve never not taken food home from a restaurant but this food was so bad I couldn’t eat half my plate. And then the same manager didn’t hesitate to express his annoyance with me for not taking the rest of...

5 stars for Super Pollo. 1 star for 9Fold.

Tl;dr Super Pollo is a reliable restaurant with great food. Beware of using the 9Fold hosted app to order. Call the restaurant or use another app to order from them.

The Good: I’ve been ordering from Super Pollo for 6 years at least now. Never been disappointed. I had the Bandeja Tipica with an order of Cheese empanadas and it was delicious as always. The plate came with Grilled Beef, Rice + Beans, pork skin, Sweet Plantains, Fried Egg and Avocado slices. Will definitely order again…by phone only from now on…

The Bad: The Super Pollo app, hosted by a third party company called 9Fold does not handle credit card purchases properly. They claimed that my credit card was declined due to my zip code being incorrect. While this may have been the case (doubtful however because I have used this card multiple times before), I was not notified at all. Instead, the card that was charged was my mother’s card that they say they had on file from a previous purchase. While I have made purchases for my mom in the past using the app, I have not willingly nor knowingly saved my mom’s credit card information and furthermore if I look at the drop down menu for my saved cards, I only see my credit card info. This is a blatant privacy breach. After spending 90 minutes total on the phone with “T.A” from 9Fold for the charge to be correctly charged on my card, they told Super Pollo to do it on their end. Additionally, 9Fold refused to take any responsibility. They tried to pass blame to the restaurant. Beware of using 9Fold hosted apps until they fix this workflow. When Credit cards are declined 9Fold apps should notify the customer; they should not facilitate nor make the decision to use another/someone else’s card without the...

I hopped off the L train after another day of starving myself so that I can eat at least 2,000 calories at dinner. That’s just the way I like to move idk.

My destination was Super Pollo in Ridgewood, as it is the most recommended chicken spot in my comments and DMs that I have yet to hit.

After 9 stops and a brisk 13 minute walk, I arrived at the promised land. I got this tingly feeling when I saw a Smart Car wrapped in Super Pollo branding. “Super Pollo” was written in bold yellow lettering and there was an animated chicken with “SP” on his chest like a superhero. I’m really not a car guy, but this is my dream whip. Legendary.

I walked in and got a table for 1 like a nerd loser, but these chicken reviews tend to be a solitary practice. I feel Van Gogh.

I got the half chicken and 2 sides combo ($17) and a side of maduros ($6) for the city. On the surface, this chicken looked like one of the greats. The skin was perfectly golden brown and so crispy. It crackled when I touched it with my fork.

However, I got trojan-horsed a bit. The bird itself was just a bit dry. It wasn’t so dry where it was killing me, but compared to the greats, it just didn’t have the same tender juicy meat. The green sauce was AMAZING and made it to die for, but you must judge a chicken pre sauce. Otherwise we are just judging sauce.

It was very well seasoned though and had so much flavor. I thoroughly enjoyed this meal, and it’s still in my A-tier ranking for chicken spots. I’m just a rotisserie chicken snob at this point. 8.7/10.

If I lived anywhere near here, I’d be coming at least 3 times a week. Nothing better after a good workout than pollo a la brasa.

IG...