Susanos Pizzeria — Restaurant in New York

The margarita pizza I ordered was amazing! Four stars for the excellent pizza, minus one star for the delivery experience.

Why in our North American culture are we still okay with subsidizing the wages of those whose own employers don't pay them enough? Like everyone else, I do my part. I am a diligent tipper, accepting that it's just an annoying fact of living in this country, but what I cannot stand is tipping before the service was rendered. Why did I tip this delivery driver the suggested 15%, sight unseen, when he rocked up to my apartment ten minutes past the latest delivery time, ignoring my request to leave the pizza at my door for contactless delivery, calling me on my phone to tell me the order was there when my instructions say to ring the buzzer, and then make me get dressed and come down my 4th floor walk up to pick it up in person? Why did I tip for that??

I realize this is just part of the deal when ordering takeout. I also realize this is not a problem unique to this restaurant. But as the experience left such a bad taste in my mouth (besides the delicious pizza), I don't think I'll be ordering...

I been a customer for years always enjoyed the food and service at this place up until today. I called to inquire about a delivery order just to clarify if by chance there might have been a mistake in the amount, I got nothing but a bad attitude and poor customer service. I can honestly say this is the first time in years being a customer at this location that I would be given poor customer service and it’s especially disappointing coming from a place that I have always enjoyed the food and always respected the customer service of the staff working there. At the end of all this it wasn’t even about the order amount anymore, the behavior clearly said it all. I know this probably won’t mean anything of importance but as a customer who felt comfortable about this place as whole, it clearly is disappointing the reaction that was given. Overall it’s just the principle of the...

I have eaten from Susano’s restaurant for years. They just lost a customer with tonight’s order— Alfredo sauce, with Fettucini noodles and chicken. ALL OF THE ALFREDO SAUCE WAS IN THE BAG! I ordered my dish at 8.15 PM (EST). It arrived at 9.35 PM. Between 8.45 PM and 9.35 PM, I dialed the restaurant to inquire about the order and was met with much attitude from the young lady that answered the phone. She stated on the 3rd call (approx. 9.15 PM), “We’re very busy. Your order has not been made yet. We don’t have drivers. Do you want your order not?” I asked for the manager, who stated the opposite re: the number drivers, “I have plenty of drivers available, ma’am. We’re behind in the kitchen.” Really?! See photo for how this order arrived. I hope the photo fills in the blanks re: my never ordering from this restaurant again. Zero stars earned, if it...