Left Field Denim & Workwear — Local services in New York

Edit: See below response from owner on why I left a 1 star review -- zero customer service

So the story is I bought a hat from these guys -- not a cheap hat either. Shortly after receiving it, they start selling a new longer version of the hat. I was disappointed with my purchase after this revelation and wanted a hat that covers my ears properly for the winter... so I emailed them to see if perhaps I could exchange it for an update. I never received a response... so that's why I left a 1 star review. I wasn't rude or condescending... so I took it as an affront and left them a 1 star review when I never heard back. And here we are today.... They took the time to reply to me here on google it seems :)

The least they could have done was offer an apology... or perhaps some sort of discount. "Hey, sorry about your hat. How about a discount on a new one?" doesn't seem like a bad move for a business trying to make customers happy.

Surely had I known they were going to change the specs of the item, I would have waited a few weeks to order.

Instead, here we are with a salty response from the owner and someone who would never purchase another left field item or suggest them to anyone. I cut the label off your hat and threw it in the trash, by the way. I'll be damned if I give you guys any free advertising.

Thanks for nothing

EDIT: I see in an effort to save face, you edited your reply and you claimed that I said I stretched the hat out. This is incorrect. I said i hoped it would stretch out -- and that it didn't. Which is why I wanted to exchange hats. Your original response here was salty. Contrary to what you said, there was only one size available when I ordered, with no mention of an upcoming change to the product. Also because your reading comprehension seems to be sub-standard -- I still have the hat, I just cut the label off it and threw the label in the trash. Every time I wear your hat I think "oh gee this hat kinda sucks" and I only wear it because I feel guilty that I spent so much money on a hat.

So thanks for selling me a hat that sucks and the poor customer service to go along with it. For what its worth, I would have been happy to delete this review if you had initially reached out to me and apologized or literally said anything other than your...

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