The Handpulled Noodle | Central Harlem

The traditional noodle with chicken is my fave and I always order from this place and have never had an issue until today. I always order takeout but today my partner and I decided to eat there. Both our orders were extremely salty, I tried to eat it anyway but just could not. The noodles were ok but the chicken was extremely salty and inedible to the point that it would be considered a health hazard. We asked the staff if we can have our orders replaced, they immediately called their manager Rodrigo and his response was that they always season the same and they would only offer ONE replacement order for the both us. We asked that they call Rodrigo their manager back because his response was unacceptable, the food was inedible. I even asked the staff in the back to try it themselves and they would not. They called him again, and his response was the same, we were even able to hear the conversation because he was being so loud with the staff, we even asked to speak to him directly and they would not connect us to him (I assume his choice). We asked for a refund on both orders which he refused to do and told us to write a complaint for a refund. Unacceptable. One of the staff was nice enough and told us the chef would redo both orders. It was already 10 pm and they close at 10:30pm. I asked if they could package replacement to take home. I’m home and all they did was give us back our same orders after we even tipped for them being what I thought was kind after their manager’s inexcusable way of handling the situation. I’m extremely disappointed at this place as I’ve boasted about their establishment before and have enjoyed their food many times in the past. Manager Rodrigo is rude and should not be handling a restaurant this way. This food is inedible and I want a full refund on both our orders.