Tortas Neza — Restaurant in New York

I had went on a Wednesday the first time and they were closed, so heads-up to anyone that's not from the area and wants to go. My husband and I went again today (Sunday) and when we got there we saw the owner and his wife sitting outside the house infront of the truck, talking to some people. There was a woman standing infront of the truck so I thought maybe she was an employee or someone related to the man but when we got closer to the truck the owner got up and turned out the woman was a customer waiting for the owner who was just unbothered sitting as if he had no customers. We said hi to the owner and he said hi back but you can tell he looked annoyed and wasn't friendly at all. My husband told him that we had seen a video on Fb about his business and how that was the second time we had went and that we had drove from the Bronx to try the tortas. My husband asked him which one besides the puma torta did he recommend and the owner rudely just said "get whatever you want", then I'm guessing he noticed his attitude and said something like "honestly just get whatever you want because they're all good". We didn't conversate any further. That would probably be the last time we go because of the bad customer service. A friend of mine had went the day before we did and she said the lady (his wife) gave her an attitude. In my opinion I think they act like employees who don't care rather than owners, which is obviously not good for their business. The tortas are really big and the price is...

Good food, poor service... The place is typical street food. The place is truly very Mexican, but there is no place to sit... you must take the food with you because there is no option... The Mexican sandwich called torta, is truly gigantic and very well prepared, excellent flavor... the service is What really hurts the business... is so anachronistic that they only accept payments in cash, as a way to avoid paying taxes. So as a customer you see them badly, because not everyone handles cash and paying with Zelle or Venmo are options that do not necessarily require the use of an electronic point of sale to process payments... there are other businesses on the street that They sell less and have cash registers. By the way, too many people go to eat and the waits are very long... the other thing is that the dishes on the menu cannot be substituted, because otherwise they will charge you up to 30% more than the value of the dish... their menu It is good, but try to expand the business more so that people are well served, and please do not evade the tax so much and give your clients...

A great food truck run by a very personalble gentleman named Gardino.

They have 19 different gigantic tortas. Each sandwich is named after a soccer team in Mexico.

All the tortas being made looked great!

Of course I went for the biggest and most popular.

Bean paste, mayo, lettuce, tomato, avacado, jalapeños, fried chicken cutlets, ham, salchicha a type of fried sausgae, egg omlete with chorizo and oxaca cheese.

Wow! This is the Puma. One of their most popular tortas.

This baby is huge and tastes great! Talk about layers of flavor. The saltiness from the fried sausage, the chorizo omlete, and avacado gives good flavoring.

The bread is specialy made for them at a local bakery.

Gardino has been doing this for 28 years. Its a local favorite and there's always a line. The truck's in front of his home and the business is a family and friends affair.

Get there on a weekday late afternoon to beat the lines. Be prepared to wait a little as these take a while to get prepared. They have a snack and juice stall as well across...