Tropical Jade 2 — Restaurant in New York

I ordered a house special white fried rice (no pork or beef) for delivery and the order had pork in it. I should have known because the person taking the order over the phone sounded like she didn't understand my order (which was pretty simple and normal in the West Indian community). When the delivery person arrived, he sat outside honking his horn instead of calling me or ringing the doorbell. When he finally got out of the car and rang the bell, he was irate and asked if we didn't hear him honking. I immediately called the restaurant to complain to the manager and the woman who answered apologized saying he's a new delivery person and she's going to tell the manager "right now." I wanted to speaking to the manager directly, not have a message passed on to him. Who knows if she even told him! I will never order from here again! I thought it would be a waste of time to call back and complain about the fried rice so I dumped it (it was almost 9PM and I didn't want to wait around for another delivery). I'm surprised this place is even in business with the low level of customer service and lack of...

Updated review: I’ve been ordering here for years and it has been my go to spot locally but my latest experience was a bad one. I ordered a jerk chicken fried rice as I do every single time I order from this spot. They instead just delivered jerk chicken, no fried rice. I called and mentioned this to them however, there was blatant disregard for myself as the customer where both the manager and person who took my order has no intent of correcting their mistake. “Nope you ordered jerk chicken, sorry delivery is closed, not our fault”. Not a single attempt for decent customer service or to satisfy someone ordering consistently from their restaurant. I’ll take my business elsewhere.

This is my new go-to for Guyanese West Indian food in little Guyana. This is the only place that I am aware of that actually utilizes the right style chow mein to cook. The jerk chicken fried rice is my favorite in the area. I’ve had the duck and also the shrimp dumplings, all surprisingly good for a Guyanese Chinese restaurant. Service is always pretty decent as well, very quick and polite...

This restaurant does not even deserve one star. I was there for the dinner service, we ordered a tropical jade fried rice with fried chicken on top. The food came quickly which we all like , but a bit too quickly because given the average time it took to prepare the food I would say approximately 5 minutes later the food arrived. The first bite was disgusting. The shrimps stank as well as the chicken. The rice with pineapple were sitting somewhere for a long time. Overall the food looked like it was reheated several times. In addition we paid for it but didn’t eat it because we didn’t want them to think we wanted free food. I must mention one of the waitress was very polite and understood our plight while the other was rude as well. In conclusion I would not recommend this place for even animals to dine.take a good look at the color of the rice and the texture of the chickens, but mostly it was the...