UnderGround Lounge — Restaurant in New York

I am an out of town retired military police officer & current law enforcement, Tactical firearms training officer. I work with local, state & federal agencies. I have to say, when I first arrived with my wife. I was taken back, because the security guard. Looked like a character from call of duty. But the system they have is very impressive. & even more impressive was the searching, my wife carries a various of self defense items. That I got for her over the years, because she's a nurse. Does home visits & also works at night often. Usually, wherever we are visiting. She gets in with most of the items, simply because security is clueless as what to actually look for. Not only did the bouncer find her knife comb. But he found her lipstick taser & her pressure point tool. He also knew specific case law on why each item couldn't be carried & answered every question about the establishment. He returned the items as we left to cap it off. With a warning to be cautiou of trying to enter places with them. Because some bouncers might not give them back. It was refreshing to stand & talk with someone. Who clearly has years of taken the craft seriously. I asked multiple times if he served in the military or law enforcement. Because of the setup of his plate carry. He had a us flag & sheepdog tag displayed. He just laughed it off & politely brushed it off. Whatever training he has. Shows in how he approaches the job! Also, he pointed us to the cloeh & she was friendly. & helped us with all our needs, she sat her & the prices was decent for a place not far from JFK Airport. Only con was, the food wasn't available till 12ish & then we didn't see it once ordered. Till maybe 1230! Also, once you go downstairs, don't expect to use your phone. I see why its called underground. Had no service whatsoever. Would've been nice if they offered wi-fi in some capacity. Maybe on the menu or once you book your section. But I was there to celebrate my wife's promotion, so I wasn't too worried about my phone. Just when I had to use my card & check a few emails. Give this place a 8.5 out of 10. Can wait to return to nyc, this will definitely be my go-to...

I’ll give them a 3 of 5 because the music was decent. But the guy behind the bar is extremely disgusting and thought he would get away with cheating me out of my money. Beware of this man.The price on the menu reads one price but then they’ll try to tell you the price is different. I ordered wings and on the menu it says $9. I gave this man a hundred dollar bill expecting to get back $91. He gives me my money back rolled up and when I open it and counted it there’s only $70… I called him and asked for the rest of my money and he gives this phony apology and gives me $20 more… I asked him where’s my dollar and he’s telling me the wings cost $10. I show him the menu and where it says 9. Keep in mind I got no receipt or anything. Now he’s behind the bar talking about me being rude trying to make me feel as if I’m being annoying. So I told him I want to speak to someone else and he just has me standing there until I called someone else on my own. After all that I eventually walk away then someone comes up to me and tries to slide me the dollar on the low… I paid $$$ for a section and that’s how they treat paying customers. Won’t be going back. They obviously don’t know how to do business. And the wings were disgusting anyway. All that I went through just to throw...

I’ve been to underground for many years, since the beginning, the early days. Obviously have not been there in years as the scene has changed, I no longer frequent “lounges” like this as it not a preference any longer. Recently as my cousin was visiting from overseas, we decided to take a quick couple drinks. It still seems to be a decent venue, music was great as always. However, I was really set off when I gave my credit card and id for a drink and without my approval, the bartender took it to a copy machine right by the bar and start it d to take a copy of my ID….without any consent! Was I seeing things? Haha I asked if they were copying my id and nonchalantly she replied “ummm, yes” like this was normal business practice. I think someone needs to update Underground on compliance with privacy laws, violation of privacy rights and protection, storage and compliance of a persons private information. As a business establishment in the present era we live in, it’s an obvious miss in considerations of...