Wendy's — Restaurant in New York

The employees are so rude and don’t listen to customers well. I ordered one combo and small fries. The cashier lady asked me what size do I want for combo. I said medium. But she changed me for large combo and large fries. None of the order size is correct. What is even the point of asking me if she doesn’t listen? I even took off my mask to speak so that she could hear me loud and clear. She was rushing me, so I couldn’t double check my order before paying. As soon as I I got the receipt, I checked it and saw that the orders are wrong. So I try to tell her that before they started making my order. The cashier lady (who was the only cashier there) was taking another customer. So she ignored me. The lady who seems like the manager or supervisor (she has a different uniform) didn’t look at me. There are other people who were doing other stuffs didn’t pay attention to me. When I finally got another cashier’s attention, I explained to him about the wrong order and he was just looking at the receipt without saying anything. And finally the lady who seems like the manager/supervisor gave me my incorrect order. So I told her. She said it’s already made. There’s nothing she could do. Like really?! They need to treat customers with more respect and with professionalism. I know this is just a fast food place. So people don’t really read the reviews. But I hope the management will read the feedbacks and do something about the chaos there. Also, I won’t be eating there unless I’m starving and there’s nothing...

Wendy’s, like many other fast food establishments now, has a mobile app with discounts and exclusive offers. Every time I’ve tried to use mine at this Wendy’s, there’s always an issue. And the people that they’ve hired either 1. Don’t care to try and problem solve or 2. Simply don’t know how.

It’s one thing for regular employees to not know, but their manager is just as clueless. And I hate saying that cause I get that working in fast food is no easy feat. However, it’s extremely irritating when you’re literally just trying to scan a code and when their scanner malfunctions, they just look at you like “well that’s your problem.” They’re rude and uncooperative, plain and simple.

There are ways to manually add an offer to an order. Last time I was there, the employee who took my order actually claimed that ALL Wendy’s scanners were down. WORLDWIDE. And when I asked to add it manually, she said she couldn’t find it. Yeah, you read that right. This time, the Manager said it was working, scanned, saw on my phone that their system redeemed my code, but stared at me blankly when somehow, the price wasn’t adjusted. Why would I or anyone else for that matter, want to pay $17 for an order that should be $9? The cherry on top and maybe the most ironic thing about it all, is the fact that all of their POS systems and screens have ads telling everyone to use the mobile app. Same app that their own employees have no idea how...

Wendy's is an American international fast food restaurant chain founded by Dave Thomas on November 15, 1969, in Columbus, Ohio. The company moved its headquarters to Dublin, Ohio, on January 29, 2006. As of December 31, 2018, Wendy's was the world's third-largest hamburger fast-food chain with 6,711 locations, following Burger King and McDonald's. On April 24, 2008, the company announced a merger with Triarc Companies Inc., a publicly-traded company and the parent company of Arby's. Wendy's headquarters remained in Dublin. Following the merger, Triarc became known as Wendy's/Arby's Group, and later as The Wendy's Company.

As of December 31, 2018, there were a total of 6,711 outlets, including 353 that are company-owned and 6,358 that are franchised; 92% of the system-wide locations are in North America. While Wendy's determines standards for each store's exterior appearance, food quality, and menu, the store owners have control over hours of operations, interior decor, pricing, staff...